We booked the Cat Yucatan upgrade suite through Itravel and Nolitours. We received our e tickets and hotel voucher and it says the safe is an extra charge. I called Itravel and left 3 messages over the past week with no response from our agent. Another in our group has also been trying to call him. Poor service once they have your money!
Anyway I did get through to another very unhelpful agent who told me there may be a deposit required for the safe? She told me in a nasty tone that it wasnt a great concern. She did verify that the coded jargon on our voucher was a suite room. Has anyone else had this info about the safe on the hotel voucher?