Wondering if anyone knows if a class action law suit is taking place against Westjet for denied passports. I read this article: http://www.vancouversun.com/business/WestJet+loses+fight+over+compensation/8519432/story.html and was hoping that someone has heard about a lawsuit forming? I was denied onto the plane due to having a, "damaged passport." The Westjet duty manager sent us downtown on a Saturday to get a new one and the office wasn't open...we would have had to pay a lot of money to replace it and have a passport agent come in on the weekend. We ended up cancelling our trip and we were charged a cancellation fee by Westjet. Come Monday morning we took my passport to Passport Canada and they said it is fine...there is nothing wrong with the signature of picture and it was scan able. Just like another post on this board the staff at westjet picked at my passport and made the so called damages worse. I currently use the same passport to travel between Canada and the USA ever other weekend to get groceries and gas. We also took my passport to Air Canada and other international airlines and they said there was nothing wrong with my passport...We could have booked another flight but couldn't afford to fly first class return to Mexico.
The flight we were supposed to be on had my fiance's parents on it..His mother's passport was stained blue with water damage and they let her on but not me. My fiance's parents told us that when they got on the flight it was full and there was no standby call....this was all too fishy to me. I think Westjet uses this, "immaculate passport," policy to avoid telling customers they've overbooked flights.
When my fiance's parents arrived in Mexico, they couldn't scan her passport due to water damage. They ended up just keying in the barcode from the passport and this was acceptable.
Avoid Westjet. They are scam artists!