We're getting married in Banff in the summer and have engaged the services of Rocky Mountain Weddings (apparently sister company of Banff Gay Weddings). Whenever I email them about flower choices, activity ideas and so on, they take forever to get back to me and I'm starting to get a bit concerned. Currently I emailled them a week ago and have yet to receive a reply (it's taken up to 3 weeks in the past). I've scoured the internet for reviews of their services and haven't managed to find any, positive or negative, though I've noted they are listed as wedding planners on tripadvisor resource pages. We've paid them a large deposit - they were great, really friendly and said they'd be a great service up until they got the money (over a year ago now), but since then they really don't seem bothered at all. So... my questions are, am I worrying too much? Is there a kind of 'mountain time' where pace of life is more slow and I'm expecting more of a rush, and all businesses in the Rockies are the same? Has anyone used / heard of these companies before? And do you think I should actually raise the issue with the planners? This may seem a silly question, as I'm paying for a service, but these people will be there when I get married, being the witnesses and so on, and I don't want any bad feeling. Please help!