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Hilton

Benidorm. spain
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211 posts
2 reviews
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Hilton

I did a reservation for staying at the hilton niagara falls, next 20 of November through HILTON´S web site,and after checking your photos in the hotels on tripadvisor I realized that it's not a real falls view hotel. I want to cancel my reservation and move to Reinassance or Marriott (both are cheaper than Hilton) and they are real Premium Falls view with no unobstructed views.

I have a junior suite premium in Hilton, for 229CAD, plus taxes.

I cannot cancel through the web, and they have phone me telling me that the money is not refundable once is charged to my credit cad; I did my reservation on the 12/10/2005 and tomorrow my bank (1st of November) will charge for it,

The lady on the phone told me to ring back tomorrow monday to a reservation manager for the cancellation problem; she can'nt do it right now and has given me a telephone number for this.

I don´t think that´s normal, because there is enough time for the cancellation( 20 days for my arriving) and I have paid a normal rate , not really a bargain.

Hilton is a very important chain and I don´t understand that; maybe I have to stay with them unfortunately, or paying another hotel to be happier in Niagara.

Somebody knows if the junior suite has good views from the falls?

I travel from Spain and I want thebest for my holidays.

Next time I´ll check your web before booking any hotel.

Do you Know if I can tell my bank not paying this service that I'n not going to use(paid with Mastercard)

Thankyou

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384 posts
29 reviews
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1. Re: Hilton

I have been to the Hilton many times and you can see both falls you just have the Casino between them. You won't be able to see the Falls from the Renniance becuase of the Casino Parking Garge. Reinnance is not a big hotel. You will be happy with the Hilton. A lot of hotels are like that when you book on the internet because youare getting a cheaper rate then when you phone some hotels included TraveLodge, Holiday Inn. I always phone. If I were you I would stay at the Hilton. I can not comment on the Mariott.

Canada Eh
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1,004 posts
3 reviews
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2. Re: Hilton

i also just booked with the Hilton. this will be our 2nd time staying there. You can still see the falls from floors that are higher up. The breakfast was very good. The dinner is very expensive. The view from the restaurant made up for the extra we had to pay. The prices have gone down,because they are going into thier off season. We have requested the 22nd floor(which we had last year) If you are here ona Friday night, you will be able to see the fireworks from your room. If you have a car,they will charge you $20.00 for parking. If you have a car ,try and park it in the lot beside the Hotel. I just heard that the valet parking is not on thier own property. I know when I reserve a room(by telephone), I can always call them if their rates have gone down and request the lower rate. The direct # to the Hotel is 1-905-354-7887. The lady i talked with was very polite and helpfull.

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384 posts
29 reviews
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3. Re: Hilton

If you CCA/AAA your valet parking is for free.