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embassy suites

jersey shore
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embassy suites

heading to embassy suites for the first time next week and was wondering if anyone knew if they are open to upgrading at check-in. i have a 2-queen fallsview suite and would like to go to a king. we'll be there from sun. to wed., so i'm thinking it might not be so crowded.

Naples, New York
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349 posts
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1. Re: embassy suites

If you have in fact booked a room with a FULL view of BOTH the American AND Horseshoe falls then the King suite would be less expensive than the 2 queen bed suite (jr. pres would be the upgrade). I expect however that you have booked a room that only overlooks the Horseshoe falls (re-read the room description carefully).

Yes, Sun thru Wed is usually less crowded and always less $$. As far as upgrades at check in... I have never had a free one but then I would never leave that to chance. Always make sure to book the room/view you want or expect.

Ottawa, Canada
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2. Re: embassy suites

Hi Paxton85,

Welcome to the NIAGARA FALLS TRAVEL FORUM.

I've always had the best success when checking in if I've shown my Membership Card (or mentioned that I was a member) to the Hotel's Loyalty Program. In the case of Embassy Suites, that would be the Hilton HHonours Card.

Typically I walk up to the Front Desk when Checking In with both my Credit Card and Membership Card in hand... and give the clerk both at the same time.

Membership in these Hotel Loyalty Programs (all Hotels offer them) is FREE and can be done on-line in under 5 Minutes. Once you have an Account... you have a number. They will mail you out a card (some even have a feature where you can print off a temporary paper card)

Some folks don't join such Programs because they figure they'll never get enough points to make it worthwhile... BUT that isn't true... there are perks that usually kick-in right away... such as...

A Hotel's Front Desk Staff are specifically told to take care of those who hold Loyalty Memberships the best... vs folks who just walk in off the street (that is Hotel-Talk for NON-MEMBERS)

With a Loyalty Card, the Front Desk won't tell you this... but they always give the best available rooms to their members. So if you've booked a 2 Queen... you'd get the best that they have at the time.

If you want an Upgrade to a King... you can always ask. I don't know the policy at this particular Hotel (do they normally charge a different rate)... but I know it has worked for me before at various Hilton Properties in the past...

Other Perks of Loyalty Programs often include... FREE Newspapers, FREE Shoe Shines, FREE Internet, FREE Parking or even a FREE Drink in the Bar... we've even received nice Welcome Packages at some Hotels (usually when booking a long stay, or travelling over the Christmas Holidays)

Mind you, not all the FREEBIES are going to show up at once... or even in all locations (tough to get FREE Parking in Niagara Falls)... BUT having FREE Membership and getting anything more than what you would have gotten without the card is a BONUS in my mind.

Some Loyalty Programs and the Points expire after a certain amount of time... some never expire (I like those ones best). Points can be accumulated for Hotel Stays (usually takes a lot of points)... BUT they also often can be traded in for Gift Certificates too (fewer points)... Have done that and gotten a GC for FREE Gasoline, or a nice meal in a National Restaurant.

All essentially for FREE... I was going to stay in a Hotel anyways.

So Membership certainly has its advantages !!

--- --- ---

Now if your Question above was to ask about what some refer to as "The Vegas 20"... (where one slips a $ 20 to the Front Desk Clerk when handing over your Credit Card)... I WOULD NOT ADVISE THIS.

Many in the Canadian Hotel Industry are insulted by this... they feel it is a cheap trick (bribe) and that the Guest is somehow suggesting that they can be "bought"... (brings up that age old stereo-type of the Arrogant American Tourist)... most who work in the Hotel / Service / Tourism Industry in Canada are well paid and have full Employee Benefits etc... (and many who work the Front Desk etc... infact have College or University Degrees in Hotel Management)... so when someone thinks they can "buy" favours... it is well pretty "low class" behaviour... and not well recieved also because you are potentially putting the employee in a position of losing their job if they were to accept such an offer.... the mere suggestion is inappropriate.

Save yourself and them the embarrassment... just be the polite chatty Guest and chances are much much greater that you'll get the Upgrade.

Hope this is helpful,

Cheers!

Wine-4-2

Ottawa, Canada
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3. Re: embassy suites

TOO LATE TO EDIT...

OOMPAPPY makes an excellent point... if the Price of the Room is dependent on BOTH the type of Room (Queen vs King) as well as the Location / View then you'll want to know what it is you have actually Reserved.

Not all Falls View Rooms are created equally... not even within the same hotel. They come in 3 categories... PARTIAL - FULL - PANORAMIC... you want to know what you are paying for / getting.

For more info, see the TOP QUESTIONS ABOUT NIAGARA FALLS (Box to the right of this screen) and the FAQ entitled *Which Hotels Have Views of The Falls?*

Cheers!

Wine-4-2

Ontario Canada
Destination Expert
for White House
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4. Re: embassy suites

We are Hilton Honours members and were offered a free upgrade upon arrival which was a Monday. I have no idea if it was because we were Hilton members or not, but we gratefully accepted it.

As far as offering a tip (or bribe), this is not something I will ever take part in to get better service...to me a tip is to show appreciation for service above and beyond. Having said that, I was VERY disappointed to see tip jars at the individual customer service stations at the front desk of the Embassy. Next month we are staying at the Hilton Fallsview and I hope they don't have the same. It is very tacky in my opinion.

Ottawa, Canada
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13,856 posts
47 reviews
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5. Re: embassy suites

TO TRAVELPAIR55,

Welcome to the NIAGARA FALLS TRAVEL FORUM

You are not the first Traveller to comment on these wacky Tip Jars that are popping up in the most unlikely of places in NF...

The Embassy Suites Front Desk one has certainly been mentioned by others in previous posts... (gosh with all the negative comments / impression that it left here on TA... you'd think someone in Management would make it DISAPPEAR)

It is as I agree with the majority who have commented on it ... very very "tacky" indeed.

Cheers!

Wine-4-2

Edited: 21 September 2011, 01:14
Ontario Canada
Destination Expert
for White House
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6. Re: embassy suites

Wine-4-2....I made a point of filling out the feedback form, especially as our stay was very good...but I did mention our disappointment in the tip jars at the front desk and at the omelette station. Said we've never ever seen such a thing in our travels and we did describe it as tacky. Perhaps if they hear it enough, they might rethink the type of impression they are giving!

Guelph, Canada
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527 posts
13 reviews
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7. Re: embassy suites

I'm surprised. I've gotten the impression that the Embassy prides itself as being a high end type hotel. But tip jars certainly makes you think it's a hot dog stand. lol.

Ontario, Canada
Destination Expert
for Detroit
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8. Re: embassy suites

I stayed there a long time ago. I am a Hilton Hhonors Gold member and asked for an upgrade. It was a weekday and got a double king (yes - you read that right) bed. It was huge! There were over 20 pillows on the bed. I have never seen a bed so huge in my life.

Also, it is one of the few hotels where they publicly display a tip cup at the front desk. If you don't have a Hilton Hhonors card try tipping them and see what you get.

Have a great time - this is one of my favorite hotels in Niagara falls.

Ontario Canada
Destination Expert
for White House
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9. Re: embassy suites

not for me...in fact the tip jar thing has really turned us off Hilton. I absolutely disagree with tipping to get better service. But give me good service and we are very generous in showing appreciation!

As mentioned above, we've booked at the Hilton Fallsview, so will see what it's like there...if there are no tip jars, Hilton will keep our business...tip jars and we go elsewhere next time.

lol Born2Travel...you must have loved the oversize King...I can't imagine a double king. I would be in heaven!

Ontario, Canada
Destination Expert
for Detroit
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10. Re: embassy suites

I am staying at the Hilton Fallsview in December. The nice part is there is a covered walkway to the casino. Last year, parking was valet only and pricy. If you a gambler and use your players card park at the casino for free parking.