DO NOT RENT FROM THIS COMPANY. They lied about my booking and didn't even try to resolve my complaint. There is nothing "EZ" about renting from them. We reserved a PT Cruiser nearly 3 weeks in advance because we had six pieces of luggage, three dogs and two dog carriers. I carefully researched Toronto Airport Rental companies well in advance for large enough vehicles without paying excessive amounts for the car. Calculating the interior space of a Cruiser, I determined it was large enough for our needs. I booked online and received confirmation.
We arrived at the airport only to find they are not situated there, but "off airport", and you have to go to a great deal of trouble to get to the place where they eventually pick you up. When we finally arrived, they said no PT Cruiser was available and tried to offer us a Toyota Camry. I demanded the Cruiser I had booked and they said they didn't even have one in the fleet. They offered to "upgrade" me to a Honda Civic, and when I pointed out the mountain of luggage to the manager, he turned and walked away from me, saying we "could take it or not take it".
We cancelled the booking and rented from another nearby agency and received a bigger vehicle for the same price. DO NOT RENT FROM EZ Rent-A-Car. They lied and misrepresented themselves and their service. They showed absolutely no interest in supplying a vehicle they didn't even have in the first place. They are the perfect example of a company who just wants to take your money and if you try to hold them accountable, make excuses and tell more lies. EZ Rent-A-Car IS A SCAM.