In February 2014 I rented a car online with EasyCar. The car was to be collected and returned at Stansted airport. The EasyCar bookng process assigned me to Green Motion Stansted car rental.
The information not disclosed during the booking process was:
1) Green Motion rental is located about 15 minutes by bus from the airport
2) The shuttle to/from rental place only runs every 30 minutes
3) The ride from the Airport to the car rental is free when you show the booking voucher but for the return trip you have to pay 2.50 GBP
4) The office opens at 6.30 am and out of hour key drop off is not allowed at the Green Motion Stansted location.
I found out about this only when I arrived at Stansted. Plus, I was asked to sign a payment authorization form that stated that there was a 60.00 GBP + VAT administrative charge for unauthorized out of hour key drop off. At that point it was too late for me to opt out of the rental (1.5 hours had passed from landing in Stansted to reaching the Green Motion office), go back to the airport and find another rental company.
When I asked about their opening hours and they said 6.30 am I pointed out that I would have missed my flight (8.05 am) due to the limited shuttle service (next available 6.45 am) and the duration of the ride to the airport.
Result: to avoid missing my flight I returned the car and left the key at the hotel reception desk (the rental is located inside the Hilton Hotel) before the 6.30 am office opening hours. As a consequence I got charged the administrative fee. I asked them to waive this fee in view of the fact that I would have missed my flight if I had waited for their office to open, but this was not a good enough reason. I find it absurd that a car rental near an airport does not take into account the flight times of those who rent the cars.
Conclusion: I will never use EasyCar and Green Motion again for a car rental and I suggest you not use this company if you have an early flight and can't wait for their office to open.
Pointless to say that they will not buy you another return flight if you miss yours to return their car keys when the office is open.