We were a group of 15 family members travelling to the Port for a family Cruise, from Sydney Airport. I searched different Shuttle companies, and decided on Jayride Airport Transfer Service. At least 3 emails to make sure everything would be ok. Prepaid over $200, and I thought all would be fine.
NOT SO!!! I had confirmation mail that a bus would be sent for our 15 passengers.
"Welcome back, and thanks for giving us at chance to help with your transfer!
Since you will be traveling in a group of 15, the shuttle will be considered as Charter service and is no longer a shared shuttle service. This means that the shuttle will go directly to your destination and won't stop along the way."
That was our last email from the company.
After waiting for over an hour, our transport never arrived, so we sent our children ahead in a 13 seater bus. My husband and I waited another half hour and were put on another shuttle that stopped at hotels, filled up petrol, waited till the driver bought his pie and ate it while we did the scenic tour of Sydney. By then we missed our check in time on the ship, and were dropped at the Quay instead of at the ship as organised. A total disaster!! Do not book Jayride for your shuttle service!