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www,travelclinic.co.nz

n a
Auckland Region...
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www,travelclinic.co.nz

A salutary warning about remaining vigilant to pressure selling in all area's of our life. Firstly let me be clear that these guys ( Travel Clinic North Shore) did not apparently contravene any consumer protection laws that I'm aware of , although the refusal of the receptionist to give an Estimate over the phone for the cost of 5 typhoid vaccinations for two adults and three children ( necessitated by an upcoming trip to cyclone ravaged Samoa) would have altered me to a potential honey trap but unfortunately my less suspicious partner had made the appointments.

UPSHOT ..one slow long jargon ridden hour later I was over ONE THOUSAND DOLLARS lighter and I had not even been vaccinated ! Turns out a typhoid vaccination consists of the 'Doc' handing you three pills to take over three days but by then I had become so agitated by the entrapment and the shafting I could see coming I had attempted to regain some ground by refusing to participate. Of course by then to refuse to have my partner and children vaccinated was untenable and the doc stuck it to me anyway by charging us all a $65 consultation charge each (we were all in the room at the same time) including me !

I guess the lesson is you always need to be on the look out , not just on the used car lot , secondhand furniture store or market stalls but didn’t expect to be so comprehensively tucked at a medical clinic .

We were in a bind because few clinics (including our local in Sth Auckland) carry vaccines in any quantity and there was a rush from island bound travelers.

So what should have been a simple instruction and hand over from a clinic nurse (few hundred $ at worst) became a Merry Xmas sucker from www.travelclinic.co.nz

Ouch

New Zealand
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for South Island
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1. Re: www,travelclinic.co.nz

Welcome to the forum n a :)

While I agree it seems harsh to charge five consultation fees I would have ensured I knew what I was getting before making the appointment. I have had a number of typhoid vaccinations, all by injection. And I would have enquired about the children's needs as their age and weight could affect the method of administration. Perhaps it was for this reason they felt they had to charge for five consultations?

If a business won't or can't tell me upfront how much a service will cost then I will try elsewhere. Perhaps regard this as a salutary warning to do some homework before confirming an appointment?

New Zealand
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2. Re: www,travelclinic.co.nz

I'm surprised the receptionist couldn't give you an estimate over the phone, because their own website lists prices. All she had to do was quote what her employer had written there - see travelclinic.co.nz/questions-answers.html

Interestingly this refers to $65 being the adult consultation charge for a group of 5+ ADULTS. It also refers to junior rates, which I would have thought applied to your children. If you haven't discussed this with the management of the clinic yet, maybe you could point this out to them and see if they come up with a refund?

You've already investigated consumer protection laws obviously, but have you thought about complaining to the NZ Medical Council? It does seem like taking advantage of a situation to me.

Wellington, NZ
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for Wellington
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3. Re: www,travelclinic.co.nz

I had a 5 minute consultation with a specialist that cost me $185. I had a 30 minute consultation with another that cost me $260. $65 sounds like a bargain to me. It is not much more than a GP visit.

Adelaide, Australia
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4. Re: www,travelclinic.co.nz

<<<$65 sounds like a bargain to me. It is not much more than a GP visit.>>

Its waaaaaaaaaaaaay less than a GP visit in Australia (for 6minutes only too).

We do a fair bit of exotic travel and always visit a travel clinic beforehand. It is not uncommon for us to pay over $1000 just for the two of us - but that woudl include several vaccinations plus some top ups of our medication kit. .

Edited: 24 December 2012, 00:31
New Zealand
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5. Re: www,travelclinic.co.nz

$65 x 5 is $325 for the shared consultation, which seems very profitable for the clinic given that they are prepared to do a consultation for a single individual for $95. Yes, some vaccinations are expensive, but this company doesn't seem to have been upfront about its consultation fees in this case.

Takapuna, New...
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6. Re: www,travelclinic.co.nz

Typhoid vaccinations are listed on another web site at $55, but that is just the vaccination. The consultation is on top of that. I seem to recall that Fair Go did an expose on travel vaccination costs a few years back. Cannot remember the name of the clinic. I would think that the consult should be around the same as a GP and not a specialist, so around $100 each for a consult and vaccine would seem to be reasonable. Twice that would be gouging IMO. Even then I can't believe that if there were 2 adults and 3 children at the same time, it would be 5 consults. And if the vaccination consisted of self administered pills over 3 days, the consult can't have been that complex. It sounds like time for Fair Go to have another look.

n a
Auckland Region...
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7. Re: www,travelclinic.co.nz

I do agree it was my responsibility to get firm pricing before going in .

guess I was just caught off guard by the final total and felt like venting .

Cavet emptor

Wellington, New...
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8. Re: www,travelclinic.co.nz

The moral I guess is to plan ahead through your own GP. I am sure that given a little time a local GP would be able to access the meds or give you a prescription which could be filled by a pharmacy.

However there is obviously a good business to be had in giving these meds to travellers heading overseas.

I had a look at the website that was in an earlier link and from a cursory glance the costs seem to stack up with what was published on the website.

At least a would be traveller by having costs published upfront on a website can make a more informed decision whether or not to avail themselves of these services

Edited: 26 December 2012, 23:35
9. Re: www,travelclinic.co.nz

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