We rented the "Bay Of Quinte Cottage and Spa" at 156 Onderdonk Lane, Prince Edward County for one week this September. We signed the rental agreement back in May and paid $1200 in full prior to arriving on Sept 20. The owners were not there to meet us. The cottage was not cleaned - especially the kitchen where we found rotten lettuce and other food items in the fridge.
We contacted the owner on the cell phone to report that. We were told that the owner was three hours away and could come to deal with it. We then asked about internet connection and satellite TV as both these items were listed in the rental agreement as available. We were told by the owner that no internet or satellite TV services were hooked up. The owner insisted that she sent us an email back in August telling us to use the wireless internet connection at their neighbour's and that there was no satellite TV.
We did not receive such an email but we gave it a try anyway and could not get connected.
Since internet service was on our "must have" list of prospective rental properties, we would have certainly not rented this cottage if we knew about it earlier.
At this point it became obvious to us that the cottage did not have amenities that we paid for and were expecting to have. The owners then became very unpleasant trying to bully us into accepting the situation and refused to refund our money.
The owner mentioned a possibility of having the internet hooked up later that week. There was no way of knowing how many days that would have taken and we needed (does not matter for what reason) to have the internet working right away.
We left the cottage an hour after we arrived. Our attempts to get back at least part of our money from the owners were unsuccessful. Our invitations for a proposal from the owners as to settling this matter in civilized and amicable way have been ignored.
We enjoyed the couple of days we spent in the Prince Edward County - could not afford to stay longer. We were charmed by a very nice Inn at Huff Estates as well as the Sand Dunes Provincial Park and the Town of Picton with its Lake on the Hill. We met very friendly people everywhere and brought back nice memories, marred only by this unpleasant situation at the cottage.