Doing business with Hertz Rental Car in the UK is summarized below. Recommend that you NEVER pay in advance.
I paid for the Hertz rental car five months in advance.
Rental car was not available on arrival at Heathrow airport Hertz location, as promised.
The tree hour stall and lies at the Hertz counter.
I signed a refundable credit card charge for gas and a security deposit.
Hertz manager told me VW and SAAB station wagons were the same price.
Hertz did not honor promise for timely repair or replacement of a flat tire.
Hertz promised the flat tire would be repaired or replaced by Hertz contractor.
Hertz tire contractor refused to honor Hertz policy for same day tire repair or replacement.
Hertz promised me either a new car, tire replacement or repair if I went to the Hertz facility at Edinburgh.
Hertz finally directed me to drive to an Edinburgh tire dealer for tire replacement or repair.
Rental car returned 12 hours early. Met with Hertz manager to complain about emergency tire repair.
Hertz manager provided me with a $100.00 gift certificate because of the terrible Hertz service.
Upon arrival home, I immediately filed inquiries about the unexplained Hertz charge on my USAA credit card.
Many expensive cell phone calls to get tire issues solved.
Overall, doing business with Hertz was like trying to get problem solved in a government bureaucracy. Terrible. Frustrating. Run-around.