Just wanted to share our Eurotunnel story with you. We booked Eurotunnel for our two week holiday this summer, non-flexible tickets as we had booked accommodation and saw no reason why we would need to change tickets. Sadly, in the second week of our holiday , our 14 year old daughter, who was in the UK, became critically ill and we were told she was dying. Eurotunnel charged us to change our tickets. I imagine they also made money on reselling our crossing at a sold out time on a busy August Saturday. Our daughter died shortly after we got back.
We emailed to say how sad we were at their attitude and how a little kindness would have helped - the operative had also paid so little attention to me calling in a distraught state that she had told me to 'have a nice day'.
It took two weeks to respond, and we have been told we should have booked a flexible ticket and that waiving the charge to us would not be fair to those who had paid for premium crossings.
Eurotunnel are the only company that will have made money from the death of our child. I hope they and their premium customers, who would apparently begrudge us some compassion, are proud of themselves.
They hope we will not be deterred from using them in future. We shall in fact be telling everyone we know to avoid them, convenient though they are, and planning holidays that do not involve cross channel travel.