British Airways has refused to reimburse us (wife and I) for expenses we incurred due to their cancellation of our flight. They offered $150 travel voucher each. Our costs are $470.44.
We arrived at LHR at 10AM on May 24, 2013. BA advised that all flights were now canceled until 4PM. That meant our 3PM flight to CPH was canceled. We stood in line at BA Customer Service for ten hours, along with hundreds of others.
Customer Service only opened 4 windows. As the hours crawled by - tempers flared. We got to the window at 8PM. No flights available this day, nor the next day - that would get us to CPH in time for the evening sailing of our cruise ship.
We agreed to an 10AM standby for CPH, and a alternative code share routing that would get us close to the port where the ship would be on the second sailing day. We spent the night wandering Heathrow Airport, and retrieved our checked luggage. Not much sleep. Next morning - no luck at Standby. Rushed to the alternate plan - and flew up to Manchester UK. Then - rushed to another terminal to partner Lufthanza for a flight to Munich Germany. From there, Lufthanza to Hamburg - where we arrived at midnight of May 25 - on a weekend night - without a hotel reservation. Taxied to a hotel (very lucky) and got a few hours sleep. May 26 - off to the train station: took train to Rostock, them S-bahn to Warnemunde. Hurray - that is where our cruise ship was now docked. We made it - No Thanks to British Airways - to whom we had submitted all our documentation. And - to be clear about all this: We are requesting Nothing for the Ten hours we futilely stood in line, for the stress and aggravation, for the no sleep, no food at the Heathrow airport. I think it is shameful that British Airways would subject their customers to such treatment - then, simply dismiss a polite request for reimbursement.