We sent off for our 5 month old baby's passport 3 weeks ago and haven't heard anything back. We phoned them last week and they said they'd get back to us within 48hrs and didn't. We phoned them again and got fobbed off with another 48hr delay which wasn't followed up. Our holiday is fast approaching, does anyone have any advice on how to get this passport sorted out ASAP? They have his birth certificate so just booking an appointment isn't an option.