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Owner cancelled my reservation

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Owner cancelled my reservation

Hi,

I've just been notified that due to over-booking, my reservation has been cancelled.

My biggest concern is how do I get my money back? I paid using tripadvisor website.

Thanks

Rob

UK
Level Contributor
49,561 posts
92 reviews
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1. Re: Owner cancelled my reservation

Click on Help Centre at the bottom of the page.

Select Visit Help Centre in the pop up Box.

Then top of page Contact Us > General Support > and under "how can we help you" select "Holiday rentals"

Level Contributor
1,508 posts
9 reviews
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2. Re: Owner cancelled my reservation

Have you asked the owner for a refund?

Cotswolds
Level Contributor
11,381 posts
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3. Re: Owner cancelled my reservation

I would have thought it would be refunded automatically but maybe could take a day or two.

2 posts
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4. Re: Owner cancelled my reservation

Hi,

Thanks for quick replies. Owner send me message saying I should get refund from holidaylettings. I'm not sure how to contact holidaylettings and demand refund.

5. Re: Owner cancelled my reservation

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Removed on: 13 June 2014, 10:05
Dingle, Ireland
Destination Expert
for Dingle
Level Contributor
8,927 posts
13 reviews
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6. Re: Owner cancelled my reservation

Well, I certainly wouldn't start by 'demanding' my money back, basic manners cost nothing, give then a chance first!!

Bingley, United...
Destination Expert
for Edinburgh
Level Contributor
31,486 posts
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7. Re: Owner cancelled my reservation

Holidaylettings? They aren't Tripadvisor.

Level Contributor
1,508 posts
9 reviews
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8. Re: Owner cancelled my reservation

"Owner send me message saying I should get refund from holidaylettings."

That appears not to be the case according to the holidaylettings T&Cs

www.holidaylettings.co.uk/terms.asp

"Any contract for the rental of any property listed on our site is directly between an Advertiser and a Holidaymaker (each a "Booking Contract") and we are not a party to that contract."

UK
Level Contributor
49,561 posts
92 reviews
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9. Re: Owner cancelled my reservation

URL of accommodation please Chris?

10. Re: Owner cancelled my reservation

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Removed on: 15 June 2015, 06:16