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Holiday let withholding deposit

Nottingham, United...
2 posts
1 review
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Holiday let withholding deposit

Can anyone help? Many family recently hired a large country house for a big get together to celebrate parents 40th Wedding Anniversary. In addition to the main house, there was a coach house too. The keys were left for both properties but the owner is now saying she is keeping our £1000 deposit because we had not booked the coach house! We are trying to negotiate with her and accept that we should pay the cleaning and electricity costs but think it is unfair for us to pay the rest.

Any thoughts, helpful suggestions? Thanks!

Bodmin, United...
Destination Expert
for Cornwall
Level Contributor
12,550 posts
82 reviews
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1. Re: Holiday let withholding deposit

Have I got this right, you booked one property, but because you were left the keys for both, you thought you could use the property you hadn't booked or paid for?

I think you should pay the going rate for the other property, after all, you knew at the time you hadn't paid for it, yet you still used it.

Nottingham, United...
2 posts
1 review
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2. Re: Holiday let withholding deposit

no we genuinely thought the price was for the two properties, we had lots of guests so needed both properties. They were literally next door to each other and we thought she realised we were having both

Bodmin, United...
Destination Expert
for Cornwall
Level Contributor
12,550 posts
82 reviews
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3. Re: Holiday let withholding deposit

what did your booking confirmation say?

Wales, United...
Destination Expert
for Bargain Travel, Cruises
Level Contributor
48,076 posts
429 reviews
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4. Re: Holiday let withholding deposit

If you booked and paid for both of the properties, then fair enough. But if you booked and paid for one, not the coach house as well, you need to pay the outstanding amount. It doesn't really matter what anyone thought, the test of things is what was agreed to in writing.

No negotiations should be necessary.

Islington
Level Contributor
1,922 posts
3 reviews
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5. Re: Holiday let withholding deposit

Surely they must have known if you were occupying both properties? And why would they leave you the keys to both if you had only booked the one? The extra key may have been a genuine mistake on their part, but on the other hand if they had not let the coach house it could be seen as a way of getting someone to pay for it anyway! They should really have had someone there on your arrival to explain what was what, unless it was crystal clear in the original agreement that the coach house was not included in the deal.

Norfolk
Destination Expert
for Norfolk
Level Contributor
2,046 posts
176 reviews
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6. Re: Holiday let withholding deposit

How did you pay the deposit?

7. Re: Holiday let withholding deposit

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