I rented a car for two days in Bristol through Atlaschoice and got a car from Green Motion, who I wasn't familiar with. Upon arriving to their Bristol Airport location (which isn't really at the airport but a long walk away in a dinghy alley with only 1 small room) I noticed straight away the staff were very rude to another client. When it was my turn, the person behind the desk treated me like a criminal who is planning to steal their vehicle. I didn't get a hello let alone a smile, and all the documents I was asked to provide (several ID's, proof of address etc) were examined long and hard as if they had been fake.
Eventually came the time to pay and having read the rental agreement from Atlaschoice beforehand that says "The lead driver must have a valid major credit card. Solo and Maestro are not accepted" I handed over my American Express. I have rented with ALL the other rental car providers at Bristol Airport and never had a problem paying with Amex. The person behind the desk abruptly said they do not accept American Express. I then offered to leave the deposit amount of 300 pounds in cash. Again this was refused. As these were the only two options I had, I asked if my husband could pay with his card. They said it's fine but he will need to be registered as a driver too. He handed over his credit card and license but was told the paper part was needed too. We explained that he would not be doing any driving as he was heading to London with our car (which is why we were renting a car in the first place). This wasn't good enough for the person behind the desk though, so my partner set off back home getting his paper part. After he had left, I was told there would be a fee of 16 pounds for the additional driver. I found this unreasonable as we didn't need or want to add a driver in the contract and were only forced to do so due to the fact they do not accept American Express, unlike every other car rental company.
The person behind the desk told me he couldn't possibly "give me a free additional driver" and the member of staff standing at the computer desk, having been chuckling at the situation all along, laughed out loud. I called my husband who also found the situation totally unbelievable and we decided to cancel the booking altogether. As I told this to the person behind the desk, the other member of staff behind him continued to chuckle and shake his head. I do not know what kind of briefing on customer service the agents at Green Motion are given, but this kind of behaviour is unacceptable.
I understand there are rules to follow and we would have probably been happy to pay the extra and get on with our day if it hadn't been for the extremely rude demeanor of the Green Motion agents. During the whole discussion, the person behind the desk was extremely rude and unhelpful, while another member of the staff stood behind by a computer desk LAUGHING at my situation. Is this really the type of service they like to provide to the customers? It is the first time I experienced anything like it and you can be sure I'll never use Green Motion rental service again.
Looking at the other reviews from other Green Motion locations, it seems there are several fake profiles with fake reviews! There's clearly a general disinterest in customers and several attempt to actually make customers pay for scratches that were already there when the car was rented - we might have had a lucky escape not renting a car through Green Motion! I strongly recommend you won't either.