Anyone have any experience of leaving their car with the meet and greet service Eze Cruise Parking at Southampton?
Beware - this company has set up another company to try and hide all its bad reviews called wepark4u.
THIS IS THE SAME AWFUL COMPANY WITH THE SAME AWFUL SERVICE
EZE and wepark4u parking T&Cs include
18) In addition you leave your car totally at your own risk. The Company takes no responsibility for your vehicle whatsoever.
20) No refunds will be given for any reason including cancellations.
23) Due to capacity constraints the company reserves the right to park your car somewhere other than in one of its own parking compounds. The company may use its discretion entirely as to where this may be and it may include automatic barrier controlled local hotel, office, industrial unit or public car parks. This list should not be considered exhaustive. On some occasions your car may be left on a public street but overnight is not our normal practice.
It is vital that potential customers read and understand the implications of such clauses before they hand any money over.Edited: 30 May 2013, 17:24
The company has set up a new website called wepark4u. Avoid avoid avoid!!
Yes I used them end of May.
The system works and it is easy.......perhaps too easy.
On Leaving the Car: no check was made of my car, no identification of the 'Valet', no receipt for my keys......I felt it could have been anyone and was concerned during my holiday that I might not see the car again.
On Picking up the Car: It was where they said it would be......I met a chap in a blue coat (only identification, pointed to my car and he handed over the key and paid the car park charge. I could have been anyone.
All it takes for piece of mind would be a 'name' or 'password' and a paper receipt for the keys. I have passed this information onto the company and they said they would think about it.
Surely when you are hading over the keys to a £30,000 car you would expect some security!!!!!!!
I would use them again if they changed their handover procedures.
Why is anyone even considering using Eze......I wrote review on ACP (Alternative Cruise Parking) on this thread back in October 2011 which gave excellent service for Southampton Terminal...Large secure compound,reliable transportation and good communication..I booked with them in the infancy of the company and recollect on the day their transfer vehicles were extremely busy and not to keep clients waiting they ordered in a number of Taxis to transfer to the terminal. Not able to provide a recent update on them but having checked their website looks much the same.Check their website,GIve them a call...then decide
would not use this firm
tried to cancel but they refused to refund
We used this service for our cruise in Jun. Must admit I was a bit apprehensive as I only read the above comments after I had booked. However everything went as planned. We were met in the Short term car park after unloading the luggage. On our return, as we docked I could see the car already parked and waiting in the same car park. Their staff now wear blue high viz jackets so are easy to identify.
A very simple rule of thumb: don't trust a company that can't spell its own name.
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