I've just returned from a few days holiday in the Isles of Scilly and whilst it was thoroughly enjoyable two things spring to mind that need to be improved on.
1. We booked a day trip to Bryher from St Marys but when we got on the boat we were told that because of the state of the tide we would need to climb into a rubber dinghy and then finally wade ashore at the south end of the island. All very well but there were very young children and people with disabilities on the boat so why weren't we told about this before buying the tickets?
The boat skipper, to his credit, did offer the chance to disembark before we left but the word refund was not mentioned and, more importantly, why didn't the ticket office on the quay mention this before you even bought your ticket. The word GREED springs to mind.
2. It's all very well the tourist information office handing out a list of taxi numbers but we were told that a lot of them don't work in the evenings. Fortunately the restaurant we were eating at in the evening knew one to call but surely the tourist office (and accommodation providers too) should advise visitors better.