Dear Tripadvisor Members.
The Britannia Adelphi Hotel, Liverpool has received an unfair amount of criticism about its condition, staff attitude and in particular crime levels. Common belief, it appears, on this website is that the hotel is taking no notice of your complaints and is only interested in making profit. I can assure you now that this is completely incorrect, and this is proven in the fact that I have been appointed, a Public Relations Manager. It is my responsibility solely to listen to guest concerns and advise the management to act appropriately regarding these concerns and improve the service offered to guests when they reside in the hotel.
It has come to my attention that the hotel has a negative image on this website in particular and so I will make it part of my weekly regimen to monitor and where appropriate, reply to guest concerns. I will also take direct contact from members through website messaging and I will be happy to reply to try and repair our broken, unjust, image
As previously mentioned, it is my duty to listen to what you would like to be done about the hotel so you enjoy it more, after all guests are the foundation of keeping the hotel running.
In the interim, please feel free to message me with or post below, any suggested improvements and I will pass them on to the hotel management for them to act appropriately. I will be regularly monitoring this site and should you take the time to share your experience at the hotel, I will be happy to discuss the matters with you further.
Assuring you of both mine and the hotels fullest attention.
Public Relations Manager
Britannia Adelphi Hotel