I applied to get my name changed at the end of January, and was told it would take 6 weeks. I checked the status online, and it's taking 10 weeks! Cutting it way too close for comfort! I'm also concerned because I don't entirely trust my post office. We moved to a new apartment back in November, but have recently found out that there have been some "problems" with the mail. My husband's renewed passport arrived Federal Express automatically, but mine is due to arrive by regular post.
Anyway, I've been trying for days to contact the number to the National Passport Information Service, (the number the passport office said to call when I enquired about my issues) but can't get through to a representative. An automated voice says "we're experiencing a high volume of calls"... then to "please stay on the line, your call is imortant to us", then another voice comes along and says, "thank you for calling, goodbye"... then it hangs up.
Anyway, I'm very nervous about this... any advise? (Besides, "you should have applied earlier"... no kidding, but when I first enquited I was told it would take 4 weeks. When I actually applied I was told 6 weeks!)