A strong word of warning to all about Orbitz service after they have your money. We were in london and had to get to paris by train for a three day booking. We had booked our Paris hotel through Orbitz. Then the Eurostar train closed down for 24 hours due to a fire near the tracks. Naturally everyone flooded to the airlines and they were also sold out. About 18,000 people were out of luck including my wife and me. Naturally since we could not make our connection we needed to speak with Orbitz. Here's the warning------ they don't want to speak to you! Not at all! Their web site is loaded with warnings that favor them and leave you out in the cold. Read them carefully. "We can not guarantee this rate/booking/etc." watch out for that one. "You will incur a 20 minute wait on this number if you call for help". No way - I was willing to wait for the 20 minutes on my $1.49 per minute rented cell but was cut off after 10. When I called back the recording said basically- "due to heavy snow on the east coast" don't call now. Don't call anymore today. Make sure you read their rules-" You will forfeit a day if you cancel before---- you will forfeit the whole thing if you cancel after "etc. Read this carefully. They mean to take your money and if you can't get to a computer to cancel on the internet you are really screwed. I was in a good hotel in London with a concierge that was willing to spend about 15 minutes on his computer accessing the Orbitz website for me. Bottom line ?- I lost three hundred bucks but it could have been a grand if I missed the deadline. They still haven't posted a Mastercard credit for the $500+ refund I have coming. There may be another hassle with them about that. By the way- they did charge my mastercard immediately for the whole amount as soon as I booked the trip. Was this a horrible experience? Nah. Stuff happens. Will I ever book with Orbitz again? No. Why? Because when you call and need help --someone should pick up!