I've noticed that when we advise about hotels (and I'm as guilty of this as anyone) we often feel obliged to point out that a hotel chain such as Travelodge are 'no frills' on the grounds that there is no room service. Yet what percentage of people actually use room service? I have only once, and the need to do so is much reduced by the presence of tea and coffee making facilities. In central London there are so many cafes, pubs, restaurants and supermarkets close by that the need to use such an overpriced service is almost zero. I suspect that many minibars remain unopened too. Out of curiosity I asked my friends if they ever used room service and 'You must be joking!' was a fairly typical answer. So, are there many people out there (apart from those who can claim it back on expenses!) for whom room service is a must and for whom it would be a deal breaker if a hotel didn't offer it? I'd be interested to know the percentage of people who actually use it.