DO NOT USE THIS COMPANY! I have tried to get resolution to a complaint for weeks and have had no help from Holidaylettings. They only care about the advertiser/owner, not the tenant. Here is my situation: I rented an apartment, #10363, Battersea, London. A few problems, no satellite as promised, no hot water for 2 days, I did not complain. At check out, with my 200 pound deposit at stake, the mgr. told me I needed to clean the apartment for the next guest! The rental agreement said to leave the apartment clean, it was, it did not say to clean the apartment for the next tenant. I missed my flight and had no paper towels etc. to clean with. I was in shock! I have rented apartments all over the world and have never had to clean the apartment myself. I asked the mgr. about the lack of paper towels/cleaning products and she said to use the bath towels we had been using for a week to clean all surfaces. Would you want to stay there? I was nauseated! My complaint with Holidaylettings is this: There is not way for me to leave an honest review for the next guest. Holidaylettings told me all complaints needed to be directed to the advertiser, I did that! Why wouold I be complaining to the agency? The webstite for #10363 only gives good praise, how false is that?