People that I know had me stressed about how bad Heathrow is, how long it takes to get through customs, and how hard it is to get to your hotel. I got to Heathrow around 9:10pm local time and I was in my room at 10pm. Customs was a breeze, there was no line up and my luggage popped out as soon as I got to the pickup. My only problem was finding a pub to go to. I didn't kinow that they closed 11pm-ish on a weeknight. I made the mistake of grabbing a bite to eat when I should have gone straight to the beer.