I have never written a bad review about anything but in this instance I feel it is necessary to inform you of our experience. I travel ever other week and my car spends more time in airport car parks than I actually spend driving it. I have never had an issue until I parked with Park Stansted. We read the reviews and decided to ignore them because they were so cheap. In hindsight I would have paid double to not have to deal with these people.
We arrived 1 hour early to the car park, at which point we were greeted by a flustered woman who snapped at us and told us that we were late. Upon realising that she was mistaken no apology was forthcoming.
We requested to see a copy of their insurance details entitling them to drive our cars to final parking destination, response "there is no time".
After a fantastic holiday we followed the detailed and rather aggressive instructions provided by Park Stansted to the collection point and rang them to request collection. My brother was subjected to a torrent of shouting and abuse by the women manning the phone. Informing us that we were on the wrong flight and that they had already been to collect us 2 hours earlier. She also informed us that if we wanted our car back we would have to pay an additional £20 for wasting their time.
We were collected and bought to our car to be greeted by the same women who continued her rant and when we dared to question how we could have given her the wrong flight number her neanderthal of a husband stormed over fists clenched in a very aggressive manner to get his two cents in. At this point I would like to acknowledge that we indeed give them the incorrect flight details.
We agreed to pay the fine in exchange for their terms and conditions, we were told that we would not receive a copy of any paperwork and we simply wouldn’t get the car back unless we gave them £20. We paid, managed to get a receipt, they wished us a safe journey and then released their dogs out side to intimidate us.
I would simply like to inform you of what your getting yourself into if you use this service.
Never again for us I am afraid, worse customer servise I have EVER experienced!
There are plenty of reviews that telll a similar story may a recommend that you read those as well