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Just Airports - Do they respond to email?

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Virginia
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586 posts
36 reviews
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Just Airports - Do they respond to email?

I know many people on the forum recommend Just Airports for their airport transfers. We would like to use them for our March trip. I've emailed them for a quote last week but have yet to receive a reply. I know you can get an on-line quote but our details are a little different than the standard rt LHR transfer. I also would like to know what they charge for airport parking.

From your experience how long does it take them to respond to emails? I'm a little discouraged because I haven't heard from them.

As always, thanks for your help.

Watford
Destination Expert
for London
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40,818 posts
44 reviews
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1. Re: Just Airports - Do they respond to email?

They tend to be a bit disorganised and their have been reports in the past that they have been slow to respond to specialist enquiries. I would be tempted to resend asking for their urgent attention and also contact a couple of other companies.

Virginia
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586 posts
36 reviews
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2. Re: Just Airports - Do they respond to email?

Thanks adamhornets. I'll probably email them again in a couple of days. I did look at a couple of other companies but Just seemed to have the best price, at least for a standard transfer. I get a bit anxious when they don't respond to email and wonder if they will be organized enough to remember our pickup.

Hitchin, United...
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8,322 posts
42 reviews
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3. Re: Just Airports - Do they respond to email?

Lowest possible prices always seem to involve corners being cut somewhere, I spoke to the owner of Just Airports about two years back about their poor customer contact and he explained that he was short of staff in the office but that he was in the process of putting it right. It obviously costs more to employ more office staff though so I don't think he bothered in the end as this has been a common criticism over the years.

As a back up, ask Expressways for a quote, they're reliable and not much more money, if any:

http://www.expressways.co.uk/

(I say reliable, and the website is down this morning! Unusual that, try it later).

New York City, New...
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638 posts
172 reviews
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4. Re: Just Airports - Do they respond to email?

On Canuks advise I e mailed expressway. They were less than handicars and the same as exclusive but a little more than swisscottage.

I havent picked on yet. When I was in London last, I was unhappy with our car service(very late picking us up and didnt show up returning) Obviously it is not one of the ones I emailed this time

Virginia
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586 posts
36 reviews
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5. Re: Just Airports - Do they respond to email?

Thanks CanucksTraveller for the info on Expressways. I sent them an email yesterday afternoon requesting a quote & had a response in my email this morning. We thought the price was very reasonable so I sent an email this morning confirming our booking.

Never received a response from Just Airports.

Hitchin, United...
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8,322 posts
42 reviews
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6. Re: Just Airports - Do they respond to email?

Their loss, it amazes me that in these tough times a company is prepared to throw away business by ignoring enquiries. Hope your transfer is smooth, thanks for letting us know.

London, United...
Destination Expert
for Lake District
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3,077 posts
72 reviews
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7. Re: Just Airports - Do they respond to email?

I'm amazed that there are so many man and a dog outfits with sometimes quite nice websites who just don't seem to be able to grasp the concept that many people like to be able to book on-line.*

If you can't be bothered to deliver a web response service you shouldn't be offering it in the first place.

* obviously this applies to larger business too.

London
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840 posts
1 review
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8. Re: Just Airports - Do they respond to email?

Let's hope hotdoggirl doesn't find a response from Just Airports next time she checks her junk mail box..:-)

Virginia
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586 posts
36 reviews
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9. Re: Just Airports - Do they respond to email?

Sorry to disappoint Smartlondonlad but I check "junk" daily. Just Airports has had over a week to respond so they are off my list.

Nebraska
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36 posts
25 reviews
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10. Re: Just Airports - Do they respond to email?

I am currently dealing with Sevi at londonairconnections.com on a photo tour of Windsor and Stonehenge, I haven't taken the trip yet, but they have been very prompt on responding to all my questions and finalizing the booking of the trip.

They also do airport pickups and transfers.