We have eaten at three restaurants in London at this point. Each of them has added a service fee of 12.50%. At each of them we questioned the staff and were told this was an additional charge the restaurant owners add, but the staff do not get any of that money. We are Americans, we are used to tipping well, and we are definitely fine with tipping.
What we are not fine with is being gouged. There was this same issue in Curacao when my family visited there and left us with such a bad impression we have no interest in going back, ever.
So is it the same thing here? Maybe going to staff, maybe going to the restaurant? Is there any way to know for sure? When we visited the UK in the past I only remember this occurring at more expensive restaurants and the servers told us they got that money (the whole staff shared).Edited: 21 October 2012, 21:13