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Heathrow T5 Baggage problems

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Chicago, Illinois
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Heathrow T5 Baggage problems

1118: There are large queues and serious delays at Heathrow T5 after the entire baggage belt system broke down.

The baggage belt was still broken across the entire terminal at 10:35.

London
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1. Re: Heathrow T5 Baggage problems

The status of this problem is being tracked and updated on the Heathrow Airport Facebook page

Liverpool, United...
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2. Re: Heathrow T5 Baggage problems

Normal service now resumed but with a back-log, and they've just said on BBC 5Live that people who were unable to check in this morning missed their flights because planes were leaving without them!

Edited: 25 September 2013, 12:21
Seattle, Washington
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3. Re: Heathrow T5 Baggage problems

Does anyone know what the current status is? Would this also affect us if we change planes there?

Portland, Oregon
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4. Re: Heathrow T5 Baggage problems

Tazz,

The original post from Amos was last September (2013).

However, there has been another baggage problem, which was reported on June 25 (Tuesday). Heathrow Airport still has an alert to this issue on its website, and is calling the problem "intermittent".

Here is the information on the Heathrow website - heathrowairport.com/help/…a

As to would it affect you if you changed planes, the answer is yes possibly, because the baggage has to move through the baggage system. I would strongly recommend that you do the following, just in case your checked bags go missing -

1) Pack one change of clothes (preferably two) in your carry on, to bide you over for a couple of days.

2) Spread your clothes across both, or all, the bags you intend to check. That way, if one bag goes missing you all have something to wear, rather than one person having nothing.

3) Label your bags. The flimsy labels offered by the airlines are fine.

4) Take photos of your bags and have them available (on your phone or Facebook) so that they can be attached to any missing bag report.

5) If you have time, make your bags distinguishable. For example, I have University of Oregon stickers on mine.

Hopefully you'll be okay. But good luck.

Edited: 29 June 2014, 03:10
Portland, Oregon
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5. Re: Heathrow T5 Baggage problems

Oh, one more thing ...

6) Print out your contact details and your itinerary (flights, hotel details, etc) onto a sheet of paper and put that INSIDE each bag. Then, if the airline has to open the bag to see whose it is, they'll see immediately.

Seattle, Washington
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6. Re: Heathrow T5 Baggage problems

Thanks. We will follow your advice and hope we didn't need it.

Portland, Oregon
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7. Re: Heathrow T5 Baggage problems

"Thanks. We will follow your advice and hope we didn't need it."

Tazz,

It's actually good advice for ALL flights. Though missing luggage is very rare it does strike from time to time, and best that you're prepared for it. :-)

Rare in that in the last 20 years that I've been seriously flying (50 plus flights per year) I've had baggage issues five times. That's 0.5% "failure rate" or 99.5% success rate. But that's still five times. :-)

8. Re: Heathrow T5 Baggage problems

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