Yesterday, we had to take a black cab from BBC Broadcasting House to Marylebone Station -mmy wife was feeling a little tired having been on the BBC Tour and could not face the tube.
Now if I were going to make that journey I would go straight up Portland Place, turn left on New Cavendish Street, over into Blandford St, right on to Gloucester Place and left at Dorset Square (my dad was a cabbie). This particular cabbie however, had totally different ideas and we ended up being stung £11.20 for the fare.
What redress does a member of the public have in this situation. The fare charged was the one that was shown on the meter, i am not disputing that, but the route taken was certainly not the the quickest or most direct route ?