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Terravision Airport Bus - AVOID

London, United...
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Terravision Airport Bus - AVOID


My experience: On the London to Stansted route the luggage compartment opened itself IN-TRANSIT, the bus driver didn't notice, bags fell from the moving bus into the busy London street in rush hour and the bus drove over them.

Result: My suitcase and all it's contents completely squashed and ruined. NOBODY over the phone or at Stansted wrote a report about the incident or was any help other than completely rude and useless, the only advice was to write an email to the non-existent customerservices@terravision.com. I have written several emails and I only got an automatic reply from them!! This happened 2 months ago and I'm still waiting to hear anything from a real person at Terravision to rectify this!!!

I have noticed that there are many other people like me using social media to voice their frustration. I wonder how many complaints it would take for the TRANSPORT COMMISSIONER to do something about this?

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Destination Expert
for Cardiff
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1. Re: Terravision Airport Bus - AVOID

"I wonder how many complaints it would take for the TRANSPORT COMMISSIONER to do something about this?"

Have you made a complaint to the TRANSPORT COMMISSIONER? Whoever they actually are...

Destination Expert
for Thirassia, Fira
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2. Re: Terravision Airport Bus - AVOID

A very small amount of research before booking would have quickly highlighted the known problems of this provider?

Were you swayed by the cheap fare?

Destination Expert
for London
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21,924 posts
45 reviews
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3. Re: Terravision Airport Bus - AVOID

Nick Denton

Traffic Commissioner for London and the South East of England

Ivy House

3 Ivy Terrace


BN21 4QT

Tel: 0300 123 9000

Fax (how quaint!): 01323 739 037


4. Re: Terravision Airport Bus - AVOID

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