Visiting from California and was in London for a family vacation for four for week in July 2014. We booked a tour with Golden Tours for Stonehenge, Windsor and Bath (Pump Rooms). We were not aware that the tour bus would be making a secondary stop to pick up more passengers and the tour bus could not accommodate all of the passengers! It took them forever to resolve their issue of overbooking thus cutting our tour time at our destinations. Poor people that got turn away and poor us!
Our tour guide on the bus does not guide you anywhere except to the entrance of the itinerary. At Windsor Castle, there is security and we only had time to visit the apartments -- walk in and out. We didn't have time to admire much of the apartments and we didn't even have the opportunity to go visit St. Georges Chapel. We were only given 45 minutes. What a disappointment! Our visit to Bath only allowed time to visit the pump room (again self-led) and a quick bite of ice cream. At Stonehenge (self-led), the shuttle with trailer was very slow so take the regular bus instead.
This was a VERY RUSHED tour and I do not recommend it unless you just want to take a 11+ hour bus ride and say you went to these places and not see much -- except Stonehenge.
To top it off, we were not dropped back to the Golden Tours office close to Victoria Station. Due to driver hours, they had to drop us off at a Metro station and we had to find our way back to our hotel. If you're a tourist and don't have Metro tickets, be prepared to pay another approximately 20 pounds (4 one-way tickets) back to Victoria station. What a pain!
Totally inconsiderate!! It was their fault for overbooking and cutting our tour time short then making it worse by dropping us off some where. This is the worse tour I've ever been on. I wish we did. This was the lowest point of our whole vacation.