Has anyone had a problem recently picking up train tickets from a ticket office rather than using the self-service machines?
I have just booked some tickets online, and note that it says to use self-service machines. Wouldn't be a problem except for the standard chip and pin situation (or rather, lack thereof). I did this last year and simply wandered up to the ticket office (didn't even try the self-service machine) and got my tickets with no problem, but on review, it looks as if the language may have changed on the booking site to be more, shall we say, definitive that you need to use the self-service machines.
Irritatingly I will have a chip and pin card by the time I get to the UK, but I didn't want to wait because the tickets prices have already gone up since I checked a few weeks ago.
I doubt it will be an issue, particularly as I will have oodles of time to deal with this but was just wondering. It's Paddington if that's relevant.