My friend and I had to spend a night in London last week so we flew from Newcastle to Stansted and bought return tickets for the Terravision express shuttle to get us into central London. The bus was supposed to collect us from Victoria at 6pm the following day but didn't turn up. Others were waiting too. We weren't too concerned as it's widely advertised that it runs every 30 minutes. However, the 6.30 and the 7.00 bus also didn't show. We had to stampede the tube rush to get to Liverpool Street station where we could catch a Stansted Express train which took 45 minutes however we missed our check in by 4 minutes and could not board our flight. We'd given another girl who'd been waiting our mobile number in case it had happened to turn up just after we'd left however she sent us a text at 7.25 to say there was still no bus. Terravision cost us another £475 in lost flights, expenses, an airport hotel for the night and new flights the next day. I've written a litter to them enclosing all receipts and demanding to be reimbursed. Has anyone else had problems with them and how were they resolved? If I don't get any joy from Terravision is there a regulatory body I can ask for help with this? Thanks.