I tried to book an overnight stay for my 17-year old son to stay unaccompanied while he was filming, and so he had somewhere to do his homework without difficulty. I rang the hotel, explained the situation and the hotel representative said she would check with her manager. Within literally 10 seconds she returned to tell me it was against the law and ended the call. My son regularly stays in large London hotels (as well as the Mercure in Stratford) and nearly always unaccompanied - being 17 he no longer legally requires a chaperone when working - and we have never experienced this or been so spectacularly fobbed off. I confirmed with a colleague in the legal profession that there was no such law but that 16 was usually regarded as the minimum age. I would have rung the hotel again but I wasn't confident at the quality or their response so I emailed the hotel and asked them if they would reconsider in light of the correct legal position and if he paid in full in advance. Needless to say I haven't received a response or an acknowledgement. In no way do I dispute their right to exercise discretion but I do dispute their right to provide poor and inadequate customer service.
My son needs to stay in Oxford again next week but before we contact any other hotels, does anyone have any suggestions for any hotels that would be more sympathetic to his position?