Pay money to Rentalcars.com at YOUR PERIL!
Wanted to hire a car at Belfast airport. Googled to find rentalcars.com who acted as a 'best price' agency. Found they were part of a massive worldwide group Priceline http://ir.priceline.com/. (Include booking.com, kayak.com in their brands). Reassuring. Paid the full amount in advance.
Arrived at Belfast Airport to find an unmanned portacabin. Phone number pinned to door of portacabin. Called the number given. No answer. Was told by neighbours on the site they had never seen ayone present, but lots of unsatisfied customers looking for booked cars. Went to Avis 100 yards away and hired car from them for the week. Painless.
On return home (one week later) phoned rentalcars.com with details. Putting me on hold they tried 3 numbers they had for the hire company they were acting for. None of the 3 were answered. Was told I had to complete online form with details so I could get ref number. Which I did. Nothing mentioned about when I should have reported the problem. Received email to say would take 28 days to process.
Phoned them to ask why 28 days when they already knew the story. Told that was the way it was, take it or leave it.
Then after 28 days received an email. As I had not notified them from the hire location at the time, there was no refund.
Phoned again to make sure I had understood. They explained why I was getting no refund. Asked to speak to a manager. None available. Legal department? Engaged. Your address? Had to look it up.
Told it was: Rentalcars.com, Sunlight House, Quay St, Manchester M3 3LU. Nothing a companies house I could find about them.
What came across was what appeared to be systematic fudging and obstruction from the company.
Amazed that a publicly listed company operates in such a way.
Stage one of the refund has been completed. Now for stage two.