I have been planning a trip to Scotland for two years. I've read 12 guide books, perused the TripAdvisor forums daily and generally overwhelmed myself with information.
One of the comments on TripAdvisor led me to the Secret Scotland website. Within a week, Mike and Aurelia had sent me a custom itinerary for a 10 day trip so detailed I had to put it in a binder.
Their responses to my emails were quick and courteous; their help invaluable. I feel like I had a friend in Scotland guide me on what to do and how to get there.
It has given me a tremendous sense of security. I am able to take the itinerary and my atlas and "drive" the trip before I leave the States.