I contacted Edlets initially via a tripadvisor posting. First impression was great - very helpful, and they provided me with a ton of options.
I freely accept my share of the blame - in retrospect, I should have asked more questions, and made fewer assumptions - lulled into a false sense of security, perhaps, by years of successful internet bookings all over the world!
I found a place I liked, and I paid the deposit over the internet by credit card.....and that was when things began to go horribly wrong. I got an e-mail from the owner of the flat asking for immediate payment (almost 5 months in advance) of the full rental cost, by international wire transfer (a pricey option). There was no mention of how we would get access, which was a big issue, since we were arriving late at night.
I e-mailed Edlets, explaining I felt it was mis-leading to accept deposit by credit card without communicating the terms for payment of the balance. Their response was that the only option was payment by paypal with a 3% premium. I asked if it would be possible to either cancel or transfer my deposit to other accommodations, since I wasn't comfortable with the payment terms, or the tone of the owner's communications. This was less than 24 hours after the deposit was made. Answer : no.
I wrote a lengthy, and very measured, e-mail to them, pleading my case, and asking them to show some customer consideration commensurate with the nature of the business they're in. Answer: NO. No options or suggestions offered other than pay the full balance now by wire transfer or paypal or forfeit your deposit.
At that point, obviously, forfeiting the deposit seemed a very small price to pay not to have to do business with these clowns. So sad to see that kind of attitude in a service industry, which inevitably reflects poorly on their industry, their city and their country.