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Busby Hotel - Glasgow

Glasgow, United...
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2 posts
7 reviews
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Busby Hotel - Glasgow

I have recently had a dreadful experience in the Busby hotel in Glasgow, just like to warn people about the treatment you get if you try and complain.

Nobody Listens and you are treated with contempt

I for one would give it a body swerve, there are many other places worthy of a visit before the Busby

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97 posts
64 reviews
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1. Re: Busby Hotel - Glasgow

Maybe putting a proper review on TA would be better that just putting it in the forum? If it's not already on the site you can add it yourself.+

Scotland, United...
Destination Expert
for South Ayrshire, Glasgow
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14,919 posts
311 reviews
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2. Re: Busby Hotel - Glasgow

Here's the OP's review:

<<I see from the volume of particularly unhappy customers that I am not alone in my complaints about the Busby Hotel. Surely that says something is rotten ot the core, when this level of service is not an isolated event but a regular occurence.

My belief is that you can always judge a customer service orientated business by the way that they deal with complaints. Things such as bad food or stuffy decor, don't help the experience, but how the hotel deals with a compaint is the really important factor.

In this respect the Busby Hotel gets a big fat ZERO. Rarely have I ever been subject to such a bad response from management about a compaint over the quality of the service that was received.

No attempt at an apology was made and the management simply refused to make any allowance for the lack of service we received. They were totally unresponsive and unapologetic to any form of reasoned arguement.

If you want a pleasant meal in pleasant surroundings with good customer service then stay as far away from the Busby as possible>>

As far as reviews go it is one of a number all giving just one point to the hotel. Unfortunately Glacier you do not give much detail in your review. It would be most useful to others if you stated when you stayed, how long you stayed, if in fact you did stay or just eat at the hotel, what you needed to complain about, who you complained to, and what their response was.

If you think we should give it a body serve, could you please fill in the gaps and tell us why?


Peak District...
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1,921 posts
267 reviews
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3. Re: Busby Hotel - Glasgow

If it is the one reached through the link above this post, then it is actually about 10 miles out of the City, at Busby. I stayed there once a few years ago, I can't remember it being bad but I never went back so it can't have been that good either.

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4. Re: Busby Hotel - Glasgow

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