Who can we contact if we're having a dispute over a refund of our deposit?
To cut a long story short, the apartment we stayed at in Sete have kept a substantial part of our deposit from us - We gave them 500 euros and have just returned under 200 - which we disagree with.
We were there for nine days and as a result had to use two separate apartments from them (the second one we were only in for two nights and didn't even unpack or use any of the facilities other than the shower - literally a place to lay our heads).
However, after we checked out they sent an email saying we'd have to pay 200 euros (100 for each apartment) for the cleaning of these apartments.
Unfortunately we were a bit naive and didn't take any pictures when we went, but we left both places in an tidy manner. As mentioned, we barely made any impression on the second one, so it seems very suspicious that they'd see fit to charge an identical amount for both.
They rest of the deposit they kept they said was the wash the 'two' sets of linen from both apartments. We also disagreed with this as we had to hire the linen from them before moving into the first apartment and then simply kept the same sets for use in the second place. Again, it just seems as if they're taking us for a ride.
After the initial email we of course raised all this with them and asked if they could be more specific about how these costs had been calculated. However, they've simply ignored two or three of these email and today just sent across about 180 euros.
We accept it's very unlikely that they will give us a full refund, but I just want to know if there is anywhere that this can be taken? We've responded to their initial email again today saying that we're not happy and that if they don't respond we will phone them, but I don't think this is going to have much effect.
Any help/ideas would be greatly appreciated.