I rented a car using Auto Europe. They contracted with Europecar. My French friend went with me to pick up the car, where we were made to wait needlessly. The guy at the counter told me that he needed the certificate from Auto Europe, I told him he could just print it out, but he refused to do that, so I had to walk back to my friends home to get it. He tried to keep my credit card, but I insisted he give it back to me. He told me that I needed to buy the deductible insurance, which effectively doubled the cost of the rental. I told him that I had used my Visa Gold card that always covers my deductible all over the world with many different rental companies. He told me that Europcar would not accept the Visa insurance. He went on to say that it was illegal to rent a car in France without the deductible insurance. He told me to take it or leave it, and would not rent the car to me without me buying the insurance. The office of Auto Europe was closed, so I ended up buying the insurance. Later that day I was able to get in touch with Auto Europe, they told me to return the car to another office and they would arrange another rental for me without the insurance. I ended up turning in the original rental and renting another car with out the insurance. I was assured I would receive a refund, but still have not received a refund on the insurance. The Europcar office in Sallanches is a Licensee, I believe they make much more money by selling the insurance.