People often post here for views on hotels, and as we all know (or should!) these are very subjective. In response to a recent post I reccommended the Mercure Terminus Nord where we have stayed quite often, as an afterthought I checked the TA reviews of the hotel and was taken aback by some of the comments which beyond subjectivity. So to try and redress the balance a bit I posted a review based on our last visit in April which I'll reproduce below.
My question for all of you is has this happened to you - a hotel or restaurant that you know and use being slated in the forums or reviews? And what do you think?
My TA review -
"We have stayed at this hotel at least ten times at different times of the year (even during the very hot summer) and are somewhat surprised by the very negative reviews that have appeared of late. True, the hotel rooms are currently being renovated which makes for some minor inconvenience as they were during our most recent stay in April - but not to the extent to warrant the hostility some guests seem to show.
During the last twelve years we have stayed in a number of the hotels in the Gare du Nord area (it’s easier for leaving and catching Eurostar) and the Terminus Nord is by far the best, as for the area being 'unsafe' - this is a myth, I have felt more unsafe in my small home town!
The hotel has a mixture of rooms in terms of size and the price you pay reflects the size of room you will get, but if you don't like it say so and you will be offered another one without any trouble or fuss. The décor of rooms may not be everybody’s taste, but the hotel is being renovated - the rooms we had a quick look in that have been done are not our taste but that wouldn't stop us staying there.
Towels and bed linen are changed daily, and the cleaning of the bathroom is always of an excellent standard.
Breakfast is the usual hotel mixed quality- fine but not outstanding. Availability of breakfast at busy times is not helped by UK and USA guests who seem to think that a buffet breakfast is a licence to stuff their shoulder bags with enough food to provide them with lunch later on (in other words - stealing food) - and it's surprising how many clearly wealthy guests do this! The breakfast room staff do their best, particularly with the number of guests who are rude and treat them as no more than servants.
The reception staff are very helpful, with at least one fluent English speaker on duty, and they to have put up with a lot of rudeness from English speaking guests - those of the 'don't bother with French just shout louder' brigade.
A great hotel in a very convenient location for bus, train and metro routes - even in walking distance from the centre of Paris.
Lastly, not a hotel for those from the USA who by the reviews here seem to be able to get a room in a palace for $20 a night!"