My wife and I took a trip to Germany in June, 2013. Prior to the trip, we looked into some sights to see and suggestions for sights and shopping along our route. As part of our research we looked on the Rick Steve's website. Our first stop was going to be Rothenburg. I visited on a previous trip and it was wonderful to return. We walked around for quite a while visiting the various shops. Per Rick Steve's suggestion, we went into the Friese Shop. The shop itself is nice enough, smaller than other shops but still had a decent selection of clocks, ornaments, steins, etc. Rick had mentioned in his review of the store that it had a bigger selection than the other well known stores and better prices. While the prices seemed to be slightly lower than other stores, the selection was definitely not as extensive as other places in Rothenburg. Upon entry, the store owner greeted us in a friendly manner and immediately mentioned their "friend" Rick Steves and mentioned a discount because of him. We were interested in a Cuckoo Clock. We decided to purchase it from the Friese Shop due to Rick Steve's recommendation and the apparently friendly owners. They were nice enough and through in a free wooden ornament. We had it shipped back to the States. When we got it, we opened the package and found that the decorative wood on the face of the clock had broken. As it was shipped with insurance, we attempted to get that information from the Friese Shop. I called multiple times but no one answered, When I finally got through, they first hung up. When I called back immediately, I explained that I had a problem with a purchase. Upon hearing that, the woman told me the store was not open and to call back the next day. This seemed strange as the store was clearly open, and the hours confirmed that. To date, the owners of the Friese Shop have not returned any of my numerous emails or phone calls. I find their customer service to be very poor, and once you purchase something, it seems you are on your own. Looking back at it, the fact they mentioned Rick Steves numerous times while we were in the store and the limited selection of items, we should have moved on. Now, it has been months since we purchased it and have no hope of getting it repaired or replaced unless we pay for it. We are very dis-satisfied with our experience with the Friese Shop and suggest others patron it with caution.