I had booked a bus from Prague to Berlin through Orangeways online. I waited at the bus station for an hour only to find out my bus was cancelled with no notice or anything. Luckily I was able to book a new bus with student agencys. The orangeways cashier wouldn't refund my money as I booked online and told me to email. Which I have 5 times with no response or refund. Very disappointed, paying for a bus that never ran and then having to pay for a new one!! Not even an appology. Do not bother with this company. ..im sure I'm not the first person to be ripped off.