We rented from this europcar branch in May 2008-When we returned it, we had a paint scratch on the rear bumper-We filled out the damage report-The guy behind the desk did not offer us a copy of the accident report-My husband prevailed and we got one. He made us a light copy(unreadable) to get rid of us! We think he pushed the lighten up button on PURPOSE. So, no insurance company anywhere could read that report! Anyway, one month later, back in the USA, we get a Europcar bill from their main office in Hamburg for approx. 1,000 dollars-This was an attempt at outright insurance fraud! for a paint scratch! We called our insurance company, spent 2 hours on the phone(Yes, you Aussies were right-it is TRENCH WARFARE! Too bad we did not read all the tripadvisor forums on Europcar BEFORE we rented, but we had never had a problem before this one time-We have rented with them for 20 years-never had any damage, though. We told our insurance company STATE FARM, that we think that Europcar should be investigated for insurance fraud-we hope they follow through. We are NOT going to pay this bill, or EVER rent from europcar again-they are a predatory bunch-If ANYTHNG goes wrong, they go for the Jugular-Maybe Each office gets a kick back from the local auto repair shops-It is like dealing with the Mafia. My husband is a lawyer, so we hope they will not get away with it this time-he is persistant and angry-We travel to europe twice a year. Europcar has not heard the end of this from us.