My wife traveled to Germany to see our daughter and granddaughter. She booked a van through Thrifty for slightly less than Euro 200 for two weeks. When she arrived at the counter after a flight from Los Angeles, she was given a subcompact car and charged triple the rate. They refused to take either a Mastercard or Visa for CDW waiver (she had both). In the end, the bill on our credit card was over $1700, not the $200 we had agreed upon. Thrifty customer service offered us $162 and $50 worth of coupons. Terstappen is also the agent for Budget. Never, ever consider using them unless you plan to be ripped off. We are currently challenging the charges through Visa.