I rented a car through Dollar in Dusseldorf Germany from July 31 to August 5th. At the time of pickup they charged (not put a hold on but charged) an additional 300 Euros as a deposit. When I returned the car and it was checked out I asked the person checking the car if everything was alright and was told “yes”. I was then directed to the Dollar counter in the terminal if I wanted a receipt. When I asked at the counter I was told that there was new damage (this was news to me) and that they would need to check the car out again before getting a receipt and that one would be emailed to me that day. I have yet to receive one and have called them 3 times each time told to call back again at some future date. I called again today and was told the car was out again and would get checked again on August 21st and that they would contact me if something was wrong. They are still sitting on 300 Euros of my money and my impression is that they couldn’t care less. I then called US customer service and was basically told the same thing. I am getting the brush off and receiving no support. I am at the point where I just want a resolution one way or the other. Due to the games being played here I have also disputed the charge through Visa.
I have since found out that the name "Dollar" is licensed by another company in Germany and Dollar in the States has no direct control over them. Had I known this in the first place I likely would have gone with another company. I travel frequently for business and pleasure and rent cars almost everywhere I go. This is my first time with Dollar and I did it to save a few bucks. I will never use them again either domestic or international. I don't care that this is another company in Germany. It is there name. I should have paid more to go with someone else.
I didn't do my research (slap my hand) and I should have. I thought this was the same company as Dollar in the States. I have since found many stories like mine here on Trip Advisor.