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Record car rental malaga

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Record car rental malaga

They Will Rip You Of - Don't use them"

Great rate on the internet so decided to book, unfortunately for some reason i did not check reviews on the internet or else i would have cancelled as they used every con possible to treble the price.

First the big sell of addtitional insurance of $100 Euro to cover lost keys, damage to tyres wheels etc..if you don't accept the cover then they will take a deposit of $600 euro from your card, even if you accept the additional insurance then they will still deduct $400 Euro.

The next is fuel charge (You have to take the car back empty), for this they will charge another $80 Euro.

Dropped off the car on my return to be told that the deposit will be returned in a few days, take a tip and demand it before boarding as you may never see it again.

It is now 5 weeks since my return and the deposit has not been returned, they will not answer any emails.

Have to resort to a initiating dispute process with mastercard for the return of the money, so fingers crossed.

Anyway beware will NEVER use this company again.

167 replies to this topic
Arroyo de la Miel...
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1. Re: Record car rental malaga

Less than 5 mins to find and read T&C`s. On Record site.

Malaga

Clear, All-inclusive rates

No small print. No surprises. When you book with Record Rent a Car, you know what you'll pay. Our rates include:

Local taxes: I.V.A. or IGIC

Unlimited mileage

Full comprehensive insurance, except on:

groups Q and Q1, that have an excess fee of 600 €

group E2, that have an excess fee of 400 €

The aforementioned amount will be charged to your credit card upon rental agreement signing.

The insurance also covers vehicle substitution in case of imperative reasons.

Free Cancellation Policy

Insurance.

Your booking includes an All-Inclusive insurance. Every All-Inclusive insurance excludes damage caused by the customer’s negligence.

The insurance does not cover the following: Flat tires, damage to third parties due to negligence or reckless driving, damage caused to the vehicle due to negligence or reckless driving, inadequate refuelling, damage to tires and wheels, loss or damage of car keys or remote locks, damage to the lock, upholstery and rear shelf, damage or loss of the child seats or booster seats, damage or loss of ariels, car jack, security triangles, wiper-blades and deposit cap, damage to the engine due to negligence, damage to the vehicle’s underside (housing, bodywork, etc.), misuse of the clutch, theft of the vehicle with keys in the starter, driving under the effects of the alcohol, damages to windshields and Windows, rear-view and side mirrors.

With Record Go, you can avoid surprises and unnecessary expenses. Cover yourself always from the most common negligence thanks to our Comfort Insurances.

Comfort Insurances:

1. Damage to windshields

2. Damage to wheels and tires.

4,13 euros/day, maximum 59,50 euros for groups B-B1-C-C1-D-D1-L (all taxes included).

7,08 euros/day, maximum 97,44 euros for groups E-E2-Q-Q1 (all taxes included).

Comfort Plus Insurance:

1. Loss or damage to the keys

2. Fuelling error

3. Damage to the undercarriage

4. Damage to windshields

5. Damage to wheels and tires

6. Tow truck service

7. Damage to clutch

8. Rearview mirrors

9. Loss or damage to the antenna

10. Battery

5,50 euros/day, maximum 75 euros for groups B-B1-C-C1-D-L (all taxes included).

8 euros/day, maximum 100 euros for groups E-E2-Q-Q1 (all taxes included).

As an alternative, Record Go also offers customers to leave a credit card imprint of 400/600 euros. In the event of negligence, the customer will be charged accordingly.

Fuel Policy

Alicante, Malaga and Majorca:

In order to offer the best service possible at Alicante, Malaga, and Mallorca Airport, the vehicle will be provided with a full tank of fuel with the following options:

- For rentals with a duration of 4 or more rental days, the customer will pay in advance for a full tank of fuel and will have to return the vehicle as empty as possible. Please, be aware that unused fuel will not be refunded.

- For rentals with a duration of less than 4 days, the following options would apply:

Full-Half: Customer will pay for half a tank of fuel and the vehicle will have to be returned half.

Full-Empty: Customer will pay for a full tank of fuel and it will have to be returned as empty as possible.

Full-Full: Customer will have to return the vehicle with a full tank of fuel.

Fuel prices may vary depending on the vehicle's model and on the market prices at the moment of collection.

Regarding the Full-Half option, Record Go would like to inform that, in the event the vehicle is returned will less fuel than agreed upon collection, the missing fuel plus a 15-euro processing fee will be charged to the customer.

In the same way, with regard to the Full-Full option, if the vehicle is not returned full, the missing fuel and a 15-euro processing fee will be charged to the customer.

Delivery of the keys, and traffic fines.

For your total comfort, the delivery of the keys and documents take place at our offices at the airport.

Please, enjoy your rental respecting the traffic regulations. The hirer of the vehicle will be responsible for fines due to traffic violation or illegal parking.

Furthermore, Record Go will charge a 30-euro fee for handling the fine.

Driving licenses, experience and minimum age.

The driver must be in possession of a valid driving license that allows him also to drive in the E.U. The driver must have held his driving license for at least one year. All drivers have to be at least 21 years of age.

Customers 21-25 years old will have to pay a fee of 3€ per day, maximum per rental 42€ (taxes included). Customers 70+ years old will have to contract our Comfort Plus Insurance.

Payment by credit card upon pick up.

Payment must be made with a valid major credit card: Visa, Master and American Express. The credit card holder must be present at the time of pick up. We also accept Visa Electron debit cards provided that the customer contracts the Comfort Plus Insurance. In these cases, the Full-Full fuel policy will not apply. Neither cash nor American Express are accepted as a form of payment. The owner of the credit card must be present upon collection. When making the reservation, the customer has to provide us with all the necessary details; otherwise the reservation will not be admitted. If you make your booking through our Internet form, a "Secure Transmission", or secure server will be used.

Invoices.

If an invoice in the name of the company is required,the customer will have to leave a 600-euro excess and the clients needs to make sure that the company's data is provided upon pick up before the rental agreement is issued. The rental agreement has to be issued in the name of the company in order to enable us to issue the invoice in the name of the company. Once the rental agreement is issued, it is not possible to change the data of the invoice as this is always related to the information stated on the rental agreement.

Remember, your rental is only for Spain.

Our vehicles may not be taken abroad.

Our vehicles may not be taken on any ferry boat. Vehicles hired on the Balearic Islands may not be moved between islands.

Using Record Club membership points.

All collected points from the Record Club membership can only be applied in the following destinations: Alicante, Malaga y Mallorca.

Pick up and Drop off at the same office.

The drop off place must be the same as the Pick up.

Guarantee of privacy and security of your data.

Record respects the customer's privacy and does not sell or rent any confidential information to third parties.

Ibiza

Menorca

Valencia

Murcia

Almeria

Granada

Jerez

Sevilla

Fuerteventura

Gran Canaria

Lanzarote

Tenerife

Barcelona

Girona

Reus

Guaranteed car category.When you make your booking, you have to state the category of the car you wish to rent. Our team will do their best to provide you with the required car. If it is not available, we guarantee that you will get a higher category car at the same price.

Free airport service.The service to the airport is free. At all our destinations we have either a desk at the Airport or one of the staff members will wait for you at the meeting point.

Payment by credit card upon pick up.Payment will be made by credit card at the time of pick up. The owner of the credit card must be present upon collection. When making the reservation, the customer has to provide us with all the necessary details; otherwise the reservation will not be admitted. If you make your booking through our Internet form, a "Secure Transmission", or secure server will be used.

Remember, your rental is only for Spain.Our vehicles may not be taken abroad.

Our vehicles may not be taken on any ferry boat. Vehicles hired on the Balearic Islands may not be moved between islands

Using Record Club membership points.All collected points from the Record Club membership can only be applied in the following destinations:

Alicante, Malaga and Mallorca

Pick up and Drop off at the same officeThe drop off place must be the same as the Pick up.

Guarantee of privacy and security of your data.Record respects the customer's privacy and does not sell or rent any confidential information to third parties.

What's included?Unlimited mileageAll local taxes (VAT and IGIC)Fully Comprehensive Insurance with no excess fee: * Collision damage waiver (CDW)

* Total coverage in case of the theft of the vehicle (TP). In the event of auto theft, it is mandatory for the customer to present a Police report.

* Personal Injury Assistance (PAI).

* Damage or accident to third parties.

* 24-hour roadside assistance.Free airport service Free Amendment and Cancellation Policy. What's not included?Damage caused to other parties by negligence.Damage caused to the vehicle by negligence.Damage to wheels, tyres, car glass, locks, interior and undercarriage (extra insurance cover can be taken out on collection of the car).Loss or damage of the vehicle's keys.Inadequate refuelling.Optional insurance to cover windows/windshields, tires and rims. For rentals of 1 to 6 days: 20€; for rentals of 7 to 8: 24€; for rentals of 9 to 28 days: 3€/day (maximum: 36€); for rentals of more than 28 days: 60€.Stress-free insurance: for rentals of 1 to 6 day: 35€; for rentals of 7 to 28 days: 6€/day (max. 72€); for rentals of 28 days on: 100€. In the event of accident, it covers tow truck expenses, tires, damage on the vehicle's undercarriage and windows/windshields. In the event of key loss, it covers spare key and the key shipping expenses.Late return will be penalized: 30€ /day + daily rental rate (if not properly extended). Out-of-hours fee (11pm-7am): 30€. *Only available at Tenerife South, Las Palmas, Fuerteventura and Lanzarote (warning: flight number is mandatory).Fuel Prices:Fuel prices start at 45€ for basic cars and 120€ for the highest categories. These rates are subject to modifications.For bookings with a duration of 4 rental days on, the vehicle will be provided with a full tank at pick up and will have to be returned empty. The fuel charge is made upon arrival.A reimbursement for unused fuel will be made for bookings with a duration of 1 to 3 rental days.Extras:Out-of-hours fee (from 12am to 8am): 20€Second driver: 3€/day (max. 36€).Child and booster seats: 4€/day (max. 48€).Child seats: available for children from 9 to 18 kgBooster seats: available for children from 18 to 36 kgFor security reasons, both the child seats and the booster seats will have to be installed by the person in charge of the child.Note: No hotel deliveries. Both picking up and dropping off must take place at the airportExtra Insurance (ONLY AT MENORCA):Excess (applicable to Menorca):

Excess applicable according to vehicle categories: Groups – Small Size (AA-BB-CC-R): 600€ (approx.); groups – Medium Size: 700€ (approx.); groups – 7 seater vehicle: 1000€ (approx.); group – 9 seater vehicle: 1200€ (approx.)

Excess Waiver (applicable to Menorca):

The cost of this waiver is: FROM 1 DAY TO 6 DAYS: 50€; FROM 7 DAYS TO 10 DAYS: 90€; 11 DAYS: 100€; 12 DAYS: 110€; 13 DAYS: 120€; FROM 14 DAYS ONWARDS: 130€; Purchasing this insurance the Excess Amount is waived.

Excess Waiver + Relax Insurance (applicable to Menorca)

The cost of this waiver INCLUDING OUR RELAX INSURANCE is: FROM 1 DAY TO 6 DAYS: 60€; FROM 7 DAYS TO 10 DAYS: 100€; 11 DAYS: 110€; 12 DAYS: 120€; 13 DAYS: 130€; FROM 14 DAYS ONWARDS: 140€

Purchasing this insurance the Excess Amount is waived, the Collision Damage Waiver is purchased and we cover the following: FREE 24 hour Telephone Roadside Assistance, Wheels, Tires, Hubcaps, Locks, Windows, Side and Rear-view Mirrors, Undercarriage, Motor, Towing, Transportation (Taxi), Clutch, Battery, Copy of the key and delivery of the key to closest Goldcar office, and Exempt of 500€ deposit for replacement vehicle in case of accident or breakdown. It is also possible to purchase the Relax Insurance & Windows/Wheels and Tires Insurance (always with Excess).

Flight information:In order to provide you with the best service, it is important that you state your flight number on your booking form so that we will be able to check if your flight gets delayed on your arrival date, which would translate into a delay in your arrival time.

Payment method:It must be made by a major credit card on arrival!.

Drivers must be in possession of a valid major credit carda tarjeta de crédito valida (Mastercard, VISA o EC-Karte).

Neither cash nor American Express are accepted as a form of payment.

Driver requirements:Minimum driver's age is 21 years with a current original driving license for at least 12 months.

Drivers younger than 25 years old or with a driving license between 1 and 4 years, must pay an extra of 2€ per day, maximum 28€ per rental. For Gran Canaria and Tenerife South: 3€ (max. 42€)

Faxed or photocopied licenses are not acceptable.

Driving restrictions: Customers arriving to the Girona, Reus and Barcelona offices can take the rental car to Andorra and France. Customers arriving to the Granada, Seville and Jerez offices can take the rental car to Portugal and Gibraltar. An 8-euro per day fee will be charged upon arrival to contract the insurance to travel abroad; it has a minimm of 20€ and a maximum of 60€.

In Gran Canaria and Tenerife Sur, cars can only be taken to other islands with an additional insurance of 8 euros per day for the entire rental period (minimum 20€ and maximum 60€).

Customers arriving to the Menorca office can take the rental car to Balearic Islands. An 8-euro per day fee will be charged upon arrival to contract the insurance to travel abroad; it has a minimm of 20€ and a maximum of 60€.

Privacy Statement:We do not sell or rent any information collected through our website to third parties, respecting privacy of our customers.

Security Statement:Our website has security measures in place to protect the data of our customers. Our secure servers are designed to prevent unauthorized access with the latest security technology.

We have also in place the Verising secure Certification providing save transmission of data in an encrypted format SLL. Customer credit card numbers are not kept on our reservations system to reduce misuse by any members of our staff at any time.

What's included?:Unlimited mileage Full Comprehensive Insurances SUPER C.D.W. Baild BondPAI. VAT at 16%. What damages are excluded from the SCDW coverage:

- Lost or stolen keys.

- Damage to the underside of the vehicle.

- Damage to the wheel or to the rim.

- Tow truck charge when it is the client’s fault.

- Damage to the radio-cassete-cd.

- Use of the wrong fuel.

- Damage to the window glasses or the windscreen.

- Damage to the car locks.

- Damage to the upholstery.

- Damage to the tyre (puncture of a tyre).

- Lost or stolen car parts (spare wheel, jack, etc). If they are stolen the client must report it to the police, if not the cost will be charged to the client.

- Dangerous driving or under the effects of alcohol or drugs.

- ANY DAMAGES TO THE VEHICLE THAT ARE NOT ON AN ACCIDENT REPORT.

When receiving the vehicle the client is given an accident report and instructions on how to fill in all details. Paying the SCDW does not exclude the client, under any concept, from doing this therefore if the accident report is not filled in the damages will be charged directly to the client.

What's not included?Petrol Parking/Traffic fines, Towing Truck costs. Negligencias. Petrol policyAll our cars are given with the tank full of petrol.

The customers can choose between full to full or full to empty while pick up the car. The colaborator must explain clearly the customer our fuel policy. We have the two options as follows:

FULL TO FULL:: Possible for rentals of 6 or less days that are returned

to our office between 08:00 and 22:00 hrs. It is possible for are not drop-off on Airport a full to full pre-authorization (no charge) on credit card.

FULL TO EMPTY: The fuel will be charged directly on car collection

2.1. Rentals of 7 or more days are always full to empty

2.2. Cars not returned at our offices or at the hotel are always full to empty

2.3. Cars returned between 22.00 and 08:00 are always full to empty

Fuel deposit prices can vary depending on the car model and fuel market prices in force at the moment of receiving the car. Note that there can be different fuel deposit prices for one same category.

Note:- Different Petrol deposits are requested depending on where is the client returning the vehicle

- No Petrol refunds are made at the airport, were clients are kindly asked to return the tank as empty as possible.

- For Hotel/Offices drop-offs clients are kindly asked to return the tank full in order to get the whole deposit back.

- The above deposits will be inforce as far as fuel prices do not increase over 3% on the current prices (24.08.2007).

Ibiza High Season:Following requirements must be fullfilled in order to accept reervations:

- Address where customer will be staying in Ibiza will be provided with the reservation data. - Cellular phone at which customer can be reached while staying in Ibiza will be provided with the reservation data.- Credit card will be requested to customer, as a guarantee for possible damage to vehicle not covered by insurance (exceptions to Super CDW). Car will not be given to customer if no credit card is made availible.- Between July 15th and August 31st (both included) no replacement vehicle will be given to customers having had an accident for which they are responsible.Supplements:(To be paid Locally, mandatory upon collection of vehicle) - Third driver: 2 euros + VAT per day

- Baby seat: 4 euros + VAT per day (Maximun 32 euros+ VAT)

- Booster: 4 euros + VAT per day (Maximun 32 euros+ VAT)

- One way: 30 euros + VAT supplement. Free from 7 days.

- Out of hours (22:00-8:00): 18 euros + 16% VAT. Free from 7 days

- Ciutadella Harbour Delivery: 25 euros + VAT in office hours (8-13h and 17-20h). Aditional 18€+VAT will be charge if delivery is Out of Hours. We strongly recommend the customer to call us before coming for this deliveries to 0034-971269911 to re-confirm in case of pay on collect.

- Suzuki soft roof deposit: 600 euros

- Extra Hour: 9 euros + VAT / each hour or fraction after agreed returrning time

- Hotel delivery: 40 + VAT both ways for rentals of 2-6 days. Free delivery from 7 days.(Not available for 1 day rental)

- Drivers must allow 70 minutes time to get their vehicles when booked hotel deliveries.

- Ibiza: Deliveries in: Airport, Figueretes, Playa d'en Bosa, San Antonio. - 24th and 31st December: We will cover service only until 22:00 hrs

Flight information:In order to provide you with the best service, it is important that you state your flight number on your booking form so that we will be able to check if your flight gets delayed on your arrival date, which would translate into a delay in your arrival time.

Payment method:It must be made by a major credit card on arrival!.

Driver requirements:Mandatory: Credit card will be requested; it must belong to the person who holds it

A full license valid in the EU.

Faxed or photocopied licenses are not acceptable.

Drivers minimun ages:

For Categories V-A1, V-B1, V-D1, V-E, V-F y V-J,21 years and one year

experience For All other categories: 25 years and 2 years experience Driving restrictions:Cars cannot be taken abroad.

Privacy Statement:We do not sell or rent any information collected through our website to third parties, respecting privacy of our customers.

Security Statement:Our website has security measures in place to protect the data of our customers. Our secure servers are designed to prevent unauthorized access with the latest security technology. We have also in place the Verising secure Certification providing save transmission of data in an encrypted format SLL. Customer credit card numbers are not kept on our reservations system to reduce misuse by any members of our staff at any time.

What's included?Cuando usted realiza su reserva, debe indicar la categoría del vehículo que desea alquilar. Nuestro equipo intentará facilitarle el vehículo solicitado en la reserva. De no disponer el vehículo requerido, le garantizamos que le entregaremos un vehículo de categoría superior al mismo coste.

Unlimited milage (UM).Fully comprehensive insurance with exceptionsVATCDW with unlimited PAILocal taxes

What's not included?The client will be held responsible for all damages caused under the influence of alcohol or drugs.

Our prices does not include petrol.

EXCLUDED DAMAGES

Loss of keys or wet keys.

Damages to the vehicle's wheels (rims/tyres).

Damages to the vehicle's underbody.

Filling in wrong type of fuel.

Suzuki Vitara Convertible Top

Damages to the upholstery

Damage underside of the car (carter) and clutch

Punctures and damage to tires, wheels, windscreens and the inside of the vehicle

Note:- All damages caused will be charged immediately, except the Suzuki convertible top for that a deposit has to be left upon pick up.- A credit card is necessary in order to asure that the client can be held responsible for the above- Payment only by credit card - Pick up and dropp off only at the offices and within office hours (9-12 h and 17-20 h). Airport (7 to 22 h) - Out of hours deliveries at the airport are possible, if the client provides the flight number.- Dropp off must be effected within max. 59 min delay after the indicated dropp off time. If this period is exceeded, a further hire day will be charged.- All drivers have to be at least 21 years of age with at least one year of driving experience. For the categories R1-R2-J1 and G the minimum age is 25 years with at least 4 years of driving experience.- Child seats or booster seats are not possible as equipment for the Suzuki Vitara.- For hire periods of 6 days and more all vehicles will be delivered with a full tank and have to be returned empty, no refund made.- For hires from 3 to 5 days all vehicles have to be returned with the same amount of fuel as received upon pick up, our fuel policy is FULL/FULLGroup Fuel tank price

Groups A-B-C 56,00 a 61,00 Euros

Groups D-E-F-G 66,00 a 71,00 Euros

Group R 69,00 a 74,00 Euros

Group Z 75,00 a 86,00 Euros

Group P 50,00 a 58,00 Euros

Price includes service and administration charges.

- The vehicles cannot be taken off the island.- Once the vehicle is picked up, refunds for unused days of hire will only be made, if the vehicle is dropped off early due to reasons beyond the client's control, i.e. death of a first degree relative, etc.- Se necesita tarjeta de crédito para cubrir la responsabilidad- Entregas y recogidas solamente en oficinas y dentro del horario de oficinas (9-12hrs y 17-20hrs). Aeropuerto (7 a 22 hrs)Extras: Child seats = Euros 4 € / day. vat included, maximum 44.00€ per rental.Out of hours pick up available by request only at the Airport office 22.00h to 07.00h, 30€ service charge will be applied. Mandatory arrival flight number.2nd additional driver= 3,50 € vat included x day, maximum 35.00€ per car.Tires and windshileds coverage (SRC)= 5€ vat included x day, maximum 70€/rental--tax includedTotal coverage "Exclusions" (SCDW)= 9€ vat included x day, maximum 126€/rental--tax includedFlight information:In order to provide you with the best service, it is important that you state your flight number on your booking form so that we will be able to check if your flight gets delayed on your arrival date, which would translate into a delay in your arrival time.

Payment method:It must be made by a major credit card on arrival!.

Driver requirements:A full license valid in the EU, held for at least one year, must be provided. The minimum age to hire a car is 21 years old. Faxed or photocopied licenses are not acceptable.

Driving restrictionsCars cannot be taken abroad.

Privacy Statement:We do not sell or rent any information collected through our website to third parties, respecting privacy of our customers.

Security Statement:Our website has security measures in place to protect the data of our customers. Our secure servers are designed to prevent unauthorized access with the latest security technology. We have also in place the Verising secure Certification providing save transmission of data in an encrypted format SLL. Customer credit card numbers are not kept on our reservations system to reduce misuse by any members of our staff at any time.

The rates already include:- Mileage limited to 4000 km/month except on group I and J at 200 km/day and 3200 km/month. - TAX. These rates do not include:Damage to wheels and tires. Damages cause by negligence either to the vehicle or to other parties.Pérdida ó rotura de llaves Inadequate refuelling.Excess charge of the fully comprehensive insurance (vehicle categories in alphabetic order)

- Euros 550 for groups A to E9 or Euros 9 per day.

- Euros 700 for groups F to M or Euros 12 per day. In Barcelona:

Airport fee € 13.90

Fuel Prices:Fuel prices are between 42€ for basic cars and 72€ for the highest categories. These rates are subject to modifications.

Fuel: The vehicle is provided with a full tank at pick up and it is returned empty.

Extras:- Child seats and booster seats: € 3 / day (max. € 36).

- Out-of-hours surcharge: € 20 (from 22.00h to 8.00h)

- Child seat: available for children from 9 to 18 kg.

- Plataformas: disponible para niños de 18 a 36 Kilogramos.

- Booster seat: available for children from 18 to 36 kg.

- Second driver: € 3 / day (max. € 36). - Tires, windows and clutch coverage: 3 euros/day, maximum 42 euros/rental.

- Snow chains: 5 euros/day, maximum 35 euros.

Notes:- No hotel deliveries. Both picking up and dropping off must take place at the airport.

Flight information:In order to provide you with the best service, it is important that you state your flight number on your booking form so that we will be able to check if your flight gets delayed on your arrival date, which would translate into a delay in your arrival time. We inform you that at the airports of Valencia and Girona you must arrive by plane and provide your flight number in order to be able to pick up your vehicle.

Payment method:It must be made by a major credit card on arrival!.

Driver requirements:Minimum driver´s age is 21 years with a current original driving liscence for at least 3 years.

Drivers younger than 25 years old or with a driving liscence between 1 and 4 years, must pay an extra of 2€ per day, maximum 28€ per rental.Faxed or photocopied licenses are not acceptable.

Driving restrictions:Cars cannot be taken abroad.

Privacy Statement:We do not sell or rent any information collected through our website to third parties, respecting privacy of our customers.

Security Statement:Our website has security measures in place to protect the data of our customers. Our secure servers are designed to prevent unauthorized access with the latest security technology. We have also in place the Verising secure Certification providing save transmission of data in an encrypted format SLL. Customer credit card numbers are not kept on our reservations system to reduce misuse by any members of our staff at any time.

Free airport service.For some airports the service includes transportation to nearby office.

Driving licenses, experience and minimum age.Minimum age is 21 years with 2 years of license.

Payment by credit card upon pick up.The rental payment is made when the customer collects the vehicle (credit card required).

The rates include:Unlimited miles. IGIC including tax/VAT. Additional driver included. Cancellation and modification without charge.The price includes all risk insurance with excess of 175 € to 340 €, depending on the vehicle.Super CDW, if selected, includes comprehensive insurance without excess.Super CDW, 5€ per day Groups A-B-C-D 8€ per day Groups F5-G, 12 € per day Groups E-F.Insurance Conditions The insurance does not include:Damage to lower of the car, wheels and tires.Claims on non-paved roads.Fines.Loss or breakage of the key.Bad fuel.Claims related to reckless driving, influenced by alcohol and other drugs.Damage caused by negligence.Extra fees:Night service at airports in 22:00 to 8:00, additional cost of 25 € (Not included in Price in Quote and Online Reservation).One way drop (pick up at one office drop off at another office) 18 euros when hire is less than 3 days (Not included in Price in Quote and Online Reservation).2nd additional driver = 2€.Child seats: suitable for children from 9 to 18 Kilograms.Booster seats: suitable for children from 18 to 36 KilogramsBoth can be hired on our website: € 3 a day + VAT: This is not included in the quote of rental price, but has to be paid directly with the provider apart from the rental price.Flight information:In order to provide you with the best service, it is important that you state your flight number on your booking form so that we will be able to check if your flight gets delayed on your arrival date, which would translate into a delay in your arrival time. Please note that we do not guarantee the delivery unless we have the correct flight details.

Privacy statement:We do not sell or rent any information collected through our website to third parties, respecting privacy of our customers.

Security statement:Our website has security measures in place to protect the data of our customers. Our secure servers are designed to prevent unauthorized access with the latest security technology. We have also in place the Verising secure Certification providing save transmission of data in an encrypted format SLL. Customer credit card numbers are not kept on our reservations system to reduce misuse by any members of our staff at any time.

Guaranteed car category.When you make your booking, you have to state the category of the car you wish to rent. Our team will do their best to provide you with the required car. If it is not available, we guarantee that you will get a higher category car at the same price.

The rates Include:Unlimited mileage (UM).

Fully comprehensive insurance with excemptions.

Mandatory insurance with limited civil liability and local taxes.

The insurance also covers vehicle substitution in case of imperative reasons.

Free Cancellation Policy.

Airport service (24 hours).

Taxes (IVA).

First aditional driver

Not Include:Aditional driver: 18 euros.

Optional insurance for wheels and windows: 20 euros per rental.

Traffic fine negotiation: 30 euros.

Out of hours delivery:For deliveries out of our office hours ( from 23:00h to 7:00h on the Canary Islands) there is an extra charge of € 30.

Accesories:We offer child seats and booster seats for an extra payment of € 2.50 per day with a maximum of € 30.

GPS: 4 euros per day (maximum 50 euros per rental)

Delivery of the keys, patrol and traffic fines.For your total comfort, the delivery of the keys and documents take place at our offices at the airport.

Naturally, we will give you the car ready to enjoy and with enough fuel to get to the nearest petrol station.

The amount of fuel in the deposit depends on the previous customer. If you drop the car off with less petrol than it had when you picked it up, we will charge the difference to your account.

Please, enjoy your rental respecting the traffic regulations. The hirer of the vehicle will be responsible for fines due to traffic violation or illegal parking.

Driver requirements:The driver must be in possesion of a driver's license valid in the EU for more than a yeAr.

The minimum age to drive is 21 years old. It is mandatory to present the original driver's license.

Vehicles may not be taken abroad.

Remember, your rental is only for Spain.Our vehicles may not be taken abroad.

Our vehicles may not be taken on any ferry boat. Vehicles hired on the Canary Islands may not be moved between islands.

Payment by credit card upon pick up. Payment will be made by credit card at the time of pick up. The owner of the credit card must be present upon collection. When making the reservation, the customer has to provide us with all the necessary details; otherwise the reservation will not be admitted. If you make your booking through our Internet form, a "Secure Transmission", or secure server will be used.

Pick up and Drop off at the same office.The drop off place must be the same as the Pick up.

What is not covered by the insurance?The insurance does not cover the following:

Flat tires. Damage to third parties due to negligence or reckless driving.Damage caused to the vehicle due to negligence or reckless driving. Inadequate refuelling.Damage to tires and wheels.Loss or damage of car keys or remote locks. Depending on the type of vehicle the charge ranges between € 30 and € 120.

Damage to the lock, upholstery and rear shelf. Damage or loss of the child seats or booster seats.Damage or loss of ariels, car jack, security triangles, wiper-blades and deposit cap.Damage to the engine due to negligence.Damage to the vehicle’s underside (housing, bodywork, etc.)Misuse of the clutch.Theft of the vehicle with keys in the starter.Driving under the effects of the alcohol.Damages to windshields and windows.Privacy statement:We do not sell or rent any information collected through our website to third parties, respecting privacy of our customers.

Our website has security measures in place to protect the data of our customers. Our secure servers are designed to prevent unauthorized access with the latest security technology. We have also in place the Verising secure Certification providing save transmission of data in an encrypted format SLL. Customer credit card numbers are not kept on our reservations system to reduce misuse by any members of our staff at any time.

Tenemos en marcha un sistem Verising secure Certification salvaguardando la seguridad de la transmisión de datos de forma encriptada en SLL. No se guardan los números de tarjeta de crédito de cliente en nuestro sistema de reservas para evitar el mal uso en todo momento por cualquier miembro de nuestro personal.

What's included?Unlimited mileageAll local taxes (VAT and IGIC)Fully Comprehensive Insurance except on group R (1058€): * Collision damage waiver (CDW)

* Total coverage in case of the theft of the vehicle (TP).

* Personal Injury Assistance (PAI).

* Damage or accident to third parties.

* Asistencia en carretera 24 horas.Free airport service Free Amendment and Cancellation Policy. Local Taxes. What's not included?Vehicles will be delivered with a FULL tank and must be returned EMPTY, please.

For rentals up to 3 (three) days maximum, the option FULL / FULL is allowed.

In no case there will be a proportional refund for fuel not used.Baby seats and booster seats: 2,5 € per day at a maximum of 30€ Our of Hours Deliveries: 15 € per car. GIBRALTAR/JEREZ Horary 22,00-08,00. Towing fees due to illegal parking or other client’s negligences, traffic fines, damage to wheels and tires, damage to the underside of the vehicle and expenses caused by damage to clutch due to misuse, loss or damage to keys, fuel error, extreme dirtiness of upholstery. Extras:Child seats: suitable for children from 9 to 18 Kilograms

Booster seats: suitable for children from 18 to 36 Kilograms.

* Both can be hired upon request. Notas:1.- Los vehículos sólo pueden circular en la península española, Gbraltar, Andorra y Portugal y deben ser devueltos a una de nuestras sucursales.

2.- A la entrega del vehículo , se le requiere una tarjeta de crédito como garantía (dos tarjetas de crédito para el grupo R).

3.-No hay servicio de entrega en el Hotel. Tanto la recogida del vehículo como la entrega del mismo ha de ser en el aeropuerto. Flight information:In order to provide you with the best service, it is important that you state your flight number on your booking form so that we will be able to check if your flight gets delayed on your arrival date, which would translate into a delay in your arrival time.

Payment method:It must be made by a major credit card on arrival!.

Driver requirements:A full license valid in the EU, held for at least one year, must be provided. The minimum age to hire a car is 21 years old. Faxed or photocopied licenses are not acceptable.

Driving restrictions: Cars cannot be taken abroad.

Privacy Statement:We do not sell or rent any information collected through our website to third parties, respecting privacy of our customers.

Security Statement:Our website has security measures in place to protect the data of our customers. Our secure servers are designed to prevent unauthorized access with the latest security technology.

We have also in place the Verising secure Certification providing save transmission of data in an encrypted format SLL. Customer credit card numbers are not kept on our reservations system to reduce misuse by any members of our staff at any time.

Any doubt?

Dial 0870 735 03 72

Or check our >F.A.Q.'s

Contract Conditions

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edinburgh
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4 posts
2 reviews
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2. Re: Record car rental malaga

Great that an employee of record car responds on tripadvisor, shame that their customer services does not respond....

Oh and by the way the company charges th $400 and $600 euro deposits so that they can fleece you on the exchange rates as well (pound to Euro, then Euro to pound). As well as having your deposit safely tucked away in their bank accounts for a few months.

Once agin beware, take note of their Extended T & C 's as they will cost you.. Take my advice read all the posts across the internet on this bunch of company before entering into their 'dodgy' contracts. .

Erith, Kent
Destination Expert
for Mijas, Sitio de Calahonda
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3. Re: Record car rental malaga

What makes you think Mantalk works for Record Car Hire? At no point did he mention this and his point by cutting and pasting the Record T&Cs from their website into the response to you was to show you that you should've read them before you made your booking.

Nothing you were charged for was anything different to what was in the T&Cs. OK they may not have repaid your deposit very quickly and for that you may well have a cause for complaint but the rest of it was all there in black and white.

Arroyo de la Miel...
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14,586 posts
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4. Re: Record car rental malaga

Thanks Ceejb, saved me saying it. (or at least read reviews before booking if not T&c`s)

Edited: 12 August 2011, 20:02
edinburgh
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4 posts
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5. Re: Record car rental malaga

Let me update our 2 friends from spain. In the uk fully comprehensive really means fully comprehensive not a version to suit the car rental company. I have rented cars in many countries and have never felt as cheated as i have with this particular rental company, basically they have no ethics and will rely on underhand and sales intensive tactics to dupe their customers.

Again i would draw attention to how they make their money as their low rental costs suck their customers in before they take the real money by their tactics.

1. Additional insurance or else a 600 euro deposit that you will be unlikely to see agai

2. 80 euros for fuel - a nice profit for the rental company

3. The deposit is taken on their credit card machine where they make a profit on currency exchange

4. Dont expect your deposit back for a significant time and be prepared to fight for it as they will not return unless you frequently ask

5. If you do get your deposit back then you will be hit with the currency exchange scam again

6. They have no customer service skills at all - i have sent 6 emails and they have not replied to 1

No doubt our posters fron spain will quote their t& c's again

Beware this company will rip you off

Erith, Kent
Destination Expert
for Mijas, Sitio de Calahonda
Level Contributor
11,754 posts
97 reviews
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6. Re: Record car rental malaga

Sorry but everything you were charged was in the T&Cs so its not a scam, & its not a rip off - it may not be what you are used to but you live and learn. We've hired cars for many years in Spain and always read the T&Cs before we book. We've never thought we were being scammed and have always had good experiences.

You have been unfortunate with not getting replies to your emails but you could try ringing them - there is a uk no. on their website.

Don't want this thread to deteriorate into a tit for tat one, so will leave it at that.

Edited: 12 August 2011, 20:53
edinburgh
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7. Re: Record car rental malaga

My points are all valid, if you think its acceptabe for a company to keep your deposit and also not let their customers aware that they are bing ripped of on a currency scam then you are living a world where transparency is dirty word. This company makes money on facorts outwith the t & c's.

Also you posted the t & c's rather than a one line link to the page so that reviewers do not go to the bottom of the

page.

I am now reverting to mastercard to sort this company out because im wssting my time trying to contact them, this way they will have to come clean on their practises. They have to be accountable.

I'll post again when mastercard sort it out.

No tit for tat just experience of a company that has to be exposed.

Arroyo de la Miel...
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14,586 posts
90 reviews
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8. Re: Record car rental malaga

Dear Disgruntled of Edinburgh,

My only connection to Spain is as an holidaymaker, same as you. I dont work for Record, but have hired with them many times thru various brokers over the last 10 years. I dont agree with the Full/empty "fuel scam" and i never take the "top up" insurance. Therefore i am stuck with having a charge against my card too.

Record are not the only company to work in this way. What I do, do, is read the T&C`s so that I can decide wether i am willing to accept the quoted price etc.

For example on my next hire of 6 days, for september, I have booked two 3 day hires with the same company via Do You Spain purely to avoid having to pay for a FULL tank of fuel when I will only use 20-25€ worth over the 6 days. (as on a 3 day hire FULL/FULL is acceptable as per T&C`s)

I appreciate not everyone will be staying close enough to the airport to nip back to renew the hire agreement., but it works for me.

I cant excuse Record being slow to refund your deposit, may be an oversight, as mine has always been done quite quickly and i always wait until the fuel refund has been processed back to my card whilst returning the car.

We hire 4 or 5 cars per year, from Malaga, and have done over the last 10 years or so. We have yet to have a bad experience, other than queue length in peak season.

Surrey
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19 posts
30 reviews
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9. Re: Record car rental malaga

Hi, I have to agree in a way with 'FamilyEdinburgh'

I rented a car with Record, it was cheap until we landed. We had no problem with waiting times and the staff were pretty helpful.

I was very unhappy with the lack of response from them in the UK before departure and since I've been back. WE were charged for a full tank of petrol, as we departed from the airport, we realised it was not full, it was at least a quarter empty. We took photos as evidence. The rep at the airport was very kind, but I've not heard a peep from them via email. I will try and find the UK number that was mentioned.

It would have cost 28Euros to fill our Picanto, but we were charged 69 Euros.

I read the terms and conditions before we left the UK and was prepared for the fuel cost being high. However I took out an Excess insurance to cover me which cost £15 in the Uk. Then Record informed me this was irrelevant they would not release the car unless we left the 400Euro deposit or paid 34 Euros for an Excess Waiver. Even though I showed them I had cover.

I really hope I can get this sorted. As I say I emailed before I left the UK with questions about Excess etc. and got nothing back, and now nothing back regarding the petrol issue.

Arroyo de la Miel...
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14,586 posts
90 reviews
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10. Re: Record car rental malaga

Hi Lempin,

I would initiate a complaint thru your credit card company for the "missing" fuel grievance.

I was told that most car hire places have a refuelling fee that is added to the tank cost. The company that disclosed this to me said it was 15€, I dont know what Record charge.

I have seen others mention the excess charge not being waived when hirers have their own cover. I understand that in the event of a claim, the supplier would charge you then you have to reclaim from your provider.

Please dont take the view that I am not sympathetic to the OP`s complaint, as I am. But most of his grumbles were in the T&C`s.

Neither am I trying to excuse Record and the rest of the companies that run the FULL/FULL fuel system.

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