We booked a car rental for Mallorca through an online agent rentalcars.com. We booked a fully insured Reno Clio through them with the local agent Goldcar at Palma airport. However, on arrival the agent claimed that we didn't have full insurance and it was impossible to book full insurance online with rentalcars.com. My wife is a translator and speaks and writes fluently in Spanish, the agent only gave us the option to book with full insurance. No other option was provided. at the end, after an hour and a half standing in line and at the desk I was asked to pay. I asked whther she wanted the original credit card or a debit card she said it didn't matter which I paid with. It seems that we should have been asked to leave a deposit with the criedit card to validate the original insurance, something I could have done but we were never given the option. We tried to speak to the booking company a number of times in Mallorca but they never answered and I've now called 7 times from the UK either with no response or the agent hangs the phone up on me. The conidtion of the car was also a problem. One of the rear lights was broken and I had to speak twice with the Police in Cala O'Dor about it and fortunately they were very understanding. We checked the full terms and conditions of our original booking with rentalcars.com and soke with them and they did confirm we were fully insured. Goldcar Rentals are it seems misleading customers, I only wish we'd seen the posts about them before. It's time someone did something about them.