Just returned from a holiday in Majorca and I feel compelled to warn people about this company.
We booked a Nissan Qashqai for 7 days from affordalecarhire.com. Upon arriving at Palma airport. there was no OK Car Hire representative waiting for us at the terminal as stated in our confirmation, instead we had to ask around about this company and got told we had to wait for a black van to come and pick us up. There were a few people waiting around, looking just as lost as us. We waited half an hour, at which point a van turned up. There was a huge rush of people trying to get in this "shuttle" and the only reason we got in it, was because we had an 8 month old baby with us.
We arrived at the OK Car Rental Depot. which is nowhere near the airport and had to wait in the tiny office for nearly two hours, whilst the two staff seemed to deal with unhappy customer after unhappy customer. We eventually got to the front of the queue, only to be told that there were no Nissan Qashqai's and we had been given a Pegeout 3008. We were also told that our insurance we had bought through affordablecarhire.com was invalid and we had to buy insurance through them, which we refused after speaking to our travel agent. My oartner (lead driver) was asked for a credit card, which he does not have. He offered a debit card and was told that we would have 950EUROS (?!?!) charged to this debit card as we didnt have a credit card. Instead i offered mine, along with my passport and we got charged £111.50 for a tank of petrol??!! My partner then went round the car four or five times, noting absolutely every scratch and dent on the car.
The holiday was fab, UNTIL we got back to the depot. When we got there, someone came to check the car and proceeded to tell us that a stone chip was damage to the car that we had done and said we were being charged 180euros!!!! My partner asked what for but the RUDE spanish employee kept saying "I think you are unintelligent... you dont understand" - my partner is a police officer and he most defintley understands!!!!!! We were told we wouldnt be let out of the compound until we had paid the money - which we reluctantly had to so we didnt miss our flight!! We have cancelled our credit card so no more unauthorised payments can be taken and i will be making sure i warn as many people as possible about these scam artists!! I have heard that the employees of this "company" are on comission per fault they find 0 which wouldnt suprise me!!
YOU HAVE BEEN WARNED!!!! DO NOT RENT WITH THIS COMPANY!!!!!!